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Customer Service Collections Associate

3 months ago

Newark, United States Active Staffing Services Full time
Job DescriptionJob Description

Position Summary:

Contact specified individuals in an effort to retrieve any and all of our client’s accounts receivables.

Essential Functions:

  • Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts.
  • Work minimum number accounts per hour as set forth by management.
  • Set up suitable payment arrangements once contact with debtor has been made, and follow up on payment arrangements.
  • Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management.
  • Perform all phases of skip tracing work
  • Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.
  • Adhere to and abide by all regulations as set forth by the FDCPA.
  • Any other duties as assigned by General Manager or Section Manager.

Qualifications:

  • High School degree or Equivalent
  • Experience in agency or bank recovery preferred, but not necessary
  • Knowledge of the FSCPA, credit bureau reports and computer experience helpful
  • Good written and oral communication skills.
  • Good organization skills.
  • Ability to work well under pressure, to work independently, and to meet deadlines.
  • Goal oriented and motivated.
  • Telemarketing and/or customer service skills a plus.

Requirements:

  • Must be available to attend and complete entire training program.
  • Required to work 40 hours per week.
  • Required to work at least 2 nights per week (until 9:00 pm)

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Company DescriptionActive Staffing - We are a family-owned business that’s been connecting people and work for more than 70 years.Company DescriptionActive Staffing - We are a family-owned business that’s been connecting people and work for more than 70 years.