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Collections Representative

3 months ago

Newark, United States Goodwill of Delaware and Delaware County Full time
Job DescriptionJob DescriptionJob Title: Collections Representative Reports to: - General Manager & Section Manager Department: Recovery DepartmentLocation: Newark, DelawareSchedule: 3 day shifts 8am to 5pm / 2-night shifts 12pm to 9pm / 1 to 2 Saturday a month 8am to 12pmRate of Pay: $15 an hour plus bonus. Increase if hired on directly. Summary: To contact specified individuals in an effort to retrieve any and all of our client’s accounts receivables.Essential Functions:
  1. Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts.
  2. Work minimum number accounts per hour as set forth by management.
  3. Set up suitable payment arrangements once contact with the debtor has been made and follow up on payment arrangements.
  4. Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management.
  5. Perform all phases of skip tracing work
  6. Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.
  7. Adhere to and abide by all regulations as set forth by the FDCPA.
  8. Any other duties as assigned by General Manager or Section Manager.
Qualifications:
  1. Good organizational skills, written and oral communication skills.
  2. Able to Multitask and navigate different screens at the same time.
  3. Ability to work well under pressure, to work independently, and to meet deadlines.
  4. Goal oriented and motivated.
  5. Experience in agency or bank recovery preferred, but not necessary.
  6. Telemarketing and/or customer service skills a plus.
  7. Knowledge of the FDCPA, credit bureau reports, and computers are helpful.
Requirements:
  1. Must be available to attend and complete entire training program.
  2. Required to work 40 hours per week.
  3. Required to work at least 2 nights per week (until 9:00 pm) and 1 to 2 Saturdays a month 8am to 12pm.
  4. Must pass Drug test & Background check.