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Inside Sales Account Manager

1 month ago

Lincolnshire, United States Staples, Inc. Full time

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.  Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.  From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.  

 

What you’ll be doing:

  • Be the primary point of contact and build long-term relationships with customers.
  • Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.
  • Help customers through email, phone, and present annual business reviews online.
  • Develop a trusted advisor relationship with key accounts and their affiliated offsites.
  • Effectively manage your book of business through productivity and pipeline management
  • Collaborate with internal business partners.
  • Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

 

What you bring to the table:

  • Demonstrated ability to communicate, present and influence.
  • Excellent verbal and written communications skills.
  • Self-motivated and able to thrive in a results-driven environment.
  • Natural relationship builder with integrity and reliability.
  • Ability to prioritize among competing tasks.
  • Critical thinking and problem-solving skills.
  • Strong time management and organization skills.

 

Qualifications:

 

What’s needed- Basic Qualifications

  • 6 months + of relevant experience
  • High School Diploma or G.E.D

 

What’s needed- Preferred Qualifications

  • Proven account management experience
  • Bachelor’s degree or equivalent work experience

 

We Offer:

  • Competitive compensation - includes hourly rate plus commission potential
  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more