![EFL Global, LLC](https://media.trabajo.org/img/noimg.jpg)
Analyst - IT Service Delivery & Customer Success
5 days ago
Job Description:
Analyst - IT Service Delivery & Customer Success
Location: Scottsdale, AZ office
Base Salary: $70 - $100k
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job description and Responsibilities:
- Liaise between IT and customer (internal and external), ensuring effective communication to end users in both technical and commercial teams.
- Give system demonstrations to customer.
- Train internal and external customer on application and technical solutions.
- Conduct analysis that includes data gathering and requirements specification, processing, analysis, ongoing deliverables, and presentations.
- Actively oversee and direct technical integrations (e.g. EDI, XML, API) between customer and EFL supply chain applications.
- Maintain strong customer (internal and external) relationships by improving customer experience with onboarding new technology solutions.
- Document user guidelines/procedures and train users on new technology services.
- Troubleshooting technical issues and facilitate end user concerns back to the technical teams.
- May perform administrative tasks, such as managing team performance, user compliance, adoption rates, manage projects, fixing reliability issues, track service metrics, etc.
- Draft RFP responses that represent the technical aspect of our business solutions.
- In conjunction with operations, commercial, and technical teams, craft the right messaging for internal/external customers.
- Collaborate with the Global IT team members to understand current developments.
- Work alongside and elevate existing team members skill sets in step with best practices.
- Other responsibilities as assigned.
Qualifications:
- BS in Information Technology, Computer Science and 3-7 years of relevant experience, or Supply Chain with technical experience.
- 3-5 Years of Transportation, Logistics, Supply Chain Experience
- Expert in translating technical details into a format easily communicated to non-technical team members.
- Strong communication skills (written and verbal)
- Experience with EDI messaging
- Experience working with, as well as supply chain technology.
- Familiarity with cloud technologies (Azure), Java, Python, Power Automate, CargoWise, Info-X would be beneficial, but not necessary.
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