Customer Success Manager
6 days ago
Company Description
Novawatch is a cybersecurity company based in Scottsdale, Arizona. Our mission is to dramatically improve companies' cyber resiliency using our team of highly-trained security professionals and cutting-edge MDR technology solutions from our 24/7/365 Security Operation Center. Our suite of security services is easy to implement and manage, making us the ideal choice for organizations looking to secure their infrastructure against cyber threats.
Role Description
This is a full-time on-site role for a Customer Success Manager at Novawatch. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining relationships with clients, analyzing data, retaining customers, and providing excellent customer service. The Customer Success Manager will also work closely with cross-functional teams to support day-to-day customer needs.
The CSM will be responsible for ensuring that our clients are satisfied with our services, meeting with them monthly to address any concerns or issues, and maintaining client retention The CSM will be the main point of contact for our clients and will work closely with our sales, support, and technical teams to ensure that the clients' expectations are met or exceeded.
Key Responsibilities:
• Build and maintain strong relationships with clients to ensure their satisfaction with our services.
• Conduct monthly meetings with clients to review their satisfaction with our services and address any concerns or issues.
• Work with the sales team to identify upsell opportunities and expand our services with existing clients.
• Work with the technical team to ensure that client requests are addressed in a timely manner and ensure that our services are meeting their needs.
• Develop and execute client retention strategies to ensure clients renew their contracts with us.
• Monitor client satisfaction metrics and provide regular reports to the management team.
Qualifications
Strong customer service skills
Excellent analytical and problem-solving skills
Proven track record of maintaining customer relationships and retention
Ability to build strong relationships and work collaboratively with cross-functional teams
Bachelor's degree in Business Administration, Computer Science, or related field
Experience in the cybersecurity industry
We are looking for a candidate who is self-motivated, detail-oriented, and able to handle multiple projects and priorities at once. Strong communication skills, both verbal and written, are a must.
#J-18808-Ljbffr
-
Customer Success Manager
1 month ago
Scottsdale, United States Investorlift Full timeJob Description Job Description Salary: At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Customer Success Manager, you will be the...
-
Customer Success Manager
4 weeks ago
Scottsdale, United States Investorlift Full timeJob Description Job Description Salary: At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Customer Success Manager, you will be the...
-
Customer Success Manager
2 weeks ago
Scottsdale, United States Investorlift Full timeJob Description Job Description Salary: At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Customer Success Manager, you will be the...
-
Customer Success Manager
1 month ago
Scottsdale, United States Investorlift Full timeJob DescriptionJob DescriptionSalary: At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Customer Success Manager, you will be the...
-
Customer Success Manager
1 week ago
Scottsdale, United States Reputation Full timeWhy Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. - Our...
-
Customer Success Manager
6 days ago
Scottsdale, United States Nuvei Full timeThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (NASDAQ{{:}} NVEI) (TSX{{:}} NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept...
-
Customer Success Manager
2 weeks ago
Scottsdale, United States CDM Media USA Full timeCDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives Our live events/summits, virtual gatherings, digital marketing services, VIP dinners, and other custom marketing services let C-Level executives cut through the noise and get down to business. If you want to be a part...
-
Customer Success Manager
4 weeks ago
Scottsdale, United States Arcoro Full timeWhy Arcoro? Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 day minimum) in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched employee...
-
Customer Success Manager
2 weeks ago
Scottsdale, United States CDM Media USA Full timeJob DescriptionJob DescriptionSalary: CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executivesOur live events/summits, virtual gatherings, digital marketing services, VIP dinners, and other custom marketing services let C-Level executives cut through the noise and get down to...
-
Customer Success Manager
1 week ago
Scottsdale, United States CDM Media Full timeCDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives Our live events/summits, virtual gatherings, digital marketing services, VIP dinners, and other custom marketing services let C-Level executives cut through the noise and get down to business. If you want to be a part of...
-
Customer Success Manager
1 day ago
Scottsdale, United States Audience Republic Full timeJob DescriptionJob DescriptionSalary: Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.We are a fast growing technology startup in B2B SaaS,...
-
Customer Success Manager
1 month ago
Scottsdale, United States Charger Logistics Full timeCharger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to...
-
Customer Success Manager
3 weeks ago
Scottsdale, United States Charger Logistics Full timeCharger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to...
-
Customer Success Manager I
4 weeks ago
Scottsdale, United States Insperity Full timeInsperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in...
-
Customer Success Manager I
4 weeks ago
Scottsdale, United States Insperity Full timeInsperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the...
-
Customer Success Manager I
4 weeks ago
Scottsdale, United States Insperity Full timeInsperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in...
-
Customer Success Specialist
2 weeks ago
Scottsdale, United States Reputation Full timeWhy Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. - Our...
-
Customer Success Manager I
1 month ago
Scottsdale, Arizona, United States Insperity Full timeInsperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the...
-
Customer Success Manager I
2 weeks ago
Scottsdale, Arizona, United States Insperity Full timeInsperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the...
-
Customer Success Agent
2 weeks ago
Scottsdale, Arizona, United States Kennard Associates Full timeJob Title: Customer Success Agent HVAC & PlumbingLocation: Scottsdale, AZCompensation: $24 $28.75 / hourlyCustomer Success Agent Job Description:As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clientsYour...
