Current jobs related to POD Service Specialist - Southfield - Nextech

  • Dispatcher

    1 month ago

    Southfield, United States Empowered Staffing Full time

    Job DescriptionJob DescriptionEmpowered Staffing is partnered with one of America’s largest contractors, specializing in Mechanical, Refrigeration, and HVAC projects nationwide. Due to growth, they are looking for a Dispatcher/POD Specialist to join their team in Southfield to provide support and communication to internal teams while providing the best...

  • HVAC Service Specialist

    2 days ago

    Southfield, Michigan, United States David's Heating & Cooling, Inc Full time

    HVAC Service Specialist PositionAt David's Heating & Cooling, Inc, we are dedicated to delivering top-notch service in the heating and cooling industry. We are looking for a skilled HVAC Service Specialist who is enthusiastic about maintaining and repairing climate control systems.Our organization focuses on offering HVAC solutions for both residential and...

  • Member Service Specialist

    2 weeks ago

    Southfield, United States Zeal Credit Union Full time

    Job DescriptionJob DescriptionAre you ready for a career that will provide you with a good work-life balance (40-hour work week), a great family atmosphere, paid time off, and paid holidays? Do you enjoy interacting with community members, building trusted relationships, and assisting them with their financial needs? Here at Zeal Credit Union, we offer the...

  • Service Technician Specialist

    4 days ago

    Southfield, Michigan, United States Guardian Alarm Full time

    Guardian Alarm is seeking a skilled Service Technician Specialist to join our team.As a Service Technician Specialist, you will be responsible for ensuring the safety and security of our clients and company premises by maintaining and repairing burglar and fire alarm systems.Why choose Guardian Alarm:Competitive salary with opportunities for bonuses and...

  • Visual News Specialist

    7 days ago

    Southfield, Michigan, United States Fox Service Company Full time

    Visual News SpecialistCompany: Fox Service CompanyJob Type: NewsLocation: Southfield, MichiganCompany Overview:Fox Service Company is a prominent entity in the media landscape, operating a significant number of broadcast stations across various markets, ensuring extensive coverage of television homes nationwide. Our commitment to delivering quality news and...

  • Zone Store Customer Service Specialist

    1 month ago

    Southfield, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right so Customer Service Specialist, Customer Service, Store, Specialist

  • Office Specialist

    7 days ago

    Southfield, United States Jewish Vocational Service (San Francisco) Full time

    JOB TITLE: Office and Billing Specialist DEPARTMENT: Senior Adult Services SUPERVISOR: Site Supervisor, Brown Program POSITIONS SUPERVISED: Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters...

  • Clinical Support Specialist

    1 week ago

    Southfield, Michigan, United States Podiatry Service Company LLC Full time

    Position OverviewWe are seeking a dedicated full-time Clinical Support Specialist who thrives in a dynamic and engaging work environment.Key Responsibilities:Documenting patient medical histories and vital signsPreparing examination rooms for patient visitsAssisting healthcare providers with minor in-office proceduresCoordinating diagnostic tests such as...

  • Transportation Specialist

    3 weeks ago

    Southfield, United States Acro Service Corporation Full time $23

    Job DescriptionJob DescriptionWe are seeking a Transportation Specialist to join the company, a premier supplier, in Southfield, MI USA  48034. While working in this clean, and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized...

  • Zone Store Customer Service Specialist

    2 weeks ago

    Southfield, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Member Service Specialist-Southfield Branch

    1 month ago

    Southfield, United States Zeal Credit Union Full time

    Job DescriptionJob DescriptionAre you ready for a career that will provide you with a good work-life balance (40-hour work week), a great family atmosphere, paid time off, and paid holidays? Do you enjoy interacting with community members, building trusted relationships, and assisting them with their financial needs? Here at Zeal Credit Union, we offer the...

  • Sr. Financial Services Specialist

    4 weeks ago

    Southfield, Michigan, United States Lucid Full time

    Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era...

  • Hospice Social Services Specialist

    2 days ago

    Southfield, Michigan, United States Assured Hospice Care Inc Full time

    Position: Hospice Social Services Specialist at Assured CareCompany Overview: Assured Care is a family-owned organization that has been providing outstanding care in Michigan since 1997. With over 25 years of experience, we are dedicated to offering exceptional support, treating each individual with the utmost respect and compassion.Position OverviewAt...

  • Client Services Quality Assurance Specialist and Dispute Resolution

    2 months ago

    Southfield, United States Nyman Turkish PC Full time

    Job DescriptionJob DescriptionJob Description: Quality Assurance SpecialistNyman Turkish, a renowned law firm specializing in Social Security Disability and Workers' Compensation, is in search of an exceptional “Quality Assurance Specialist” to join our dynamic team. This role is pivotal in ensuring the accuracy and efficiency of our case management...

  • Member Service Specialist II

    2 weeks ago

    Southfield, United States Vibe Credit Union Full time $18 - $21

    Job DescriptionJob DescriptionPosition Purpose The Member Service Specialist II is responsible for assisting members and performing a broad variety of member services such as opening accounts, renewing CD's, account maintenance, lending, and cross-selling products and services.This Universal role will support multiple locations and travel as needed....

  • Logistics Specialist

    2 weeks ago

    Southfield, United States Onward Technologies Inc Full time

    Logistics Specialist / Transportation SpecialistLocation: SouthfieldPay Rate: $30.00 to $32.00 per hourLogistics Specialist role in Southfield, Michigan. If you have a background working in logistics or transportation management, this could be the perfect job for you.Responsible for processing the bills from carrier and service providers, reviewing, and...

  • Resort Reservation Specialist

    4 months ago

    Southfield, United States Sun Communities Full time

    Resort Reservation Specialists create a pleasant and engaging experience for our RV resort customers through inbound and outbound call efforts, complete site reservation transactions and sell vacation rental home reservations, vacation enhancers and Specialist, Customer Experience, Reservation, Reservations, Customer Service, Retail

  • Team Relations Specialist

    3 days ago

    Southfield, United States Sun Communities Full time

    Team Relations Specialists are responsible for promoting team member welfare, including resolving employee relations issues and managing day-to-day HR functions. They're actively involved in supporting Sun's team members and leaders with issues or qu Relations, Specialist, Team Member, Business Services, Support, Benefits, Management

  • Service Support Specialist

    4 weeks ago

    Southfield, United States Evolution Americas Full time

    Job DescriptionJob DescriptionCompany DescriptionWorld's No.1 online casino is hiring talent! At Evolution, our talent is live, the players are virtual.  Evolution is a developer and supplier of virtual casino games, since 2006. We evolved the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world....

  • Coffee Specialist

    4 days ago

    Southfield, Michigan, United States Sun Communities Full time

    Coffee Specialist Join our dynamic team at Sun Communities, where we take pride in delivering exceptional service and quality beverages. We are seeking a dedicated and skilled Coffee Specialist who is enthusiastic about crafting delightful drinks and providing outstanding customer experiences. POSITION SUMMARY As a Coffee Specialist, you will be...

POD Service Specialist

2 months ago

Southfield, United States Nextech Full time
Overview

Overview:

We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you With our excellent review ratings on both and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward

Role:

Under the general guidance from the POD Manager and POD Assistant Manager, the POD Service Specialist will be responsible for communicating the customer's needs and service histories to the field employees. They must manage the schedule boards and triage incoming calls while maintaining the database per the company's policies and procedures. The POD Service Specialist must also provide the proper support and communication to both internal and external customers.

Benefits:
  • Excellent Health Insurance options
  • Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
  • 7 paid Holidays
  • 10 paid Vacation days
Min CompensationUSD $25.00/Hr. Max CompensationUSD $30.00/Hr. Responsibilities
  • Keep electronic schedule boards current at all times
  • Follow the set process flow for managing all customer requests and open work orders
  • Communicate the required information to the field, management and external customers, per company policy
  • Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
  • Treat all customers and employees with respect
  • Data entry of service performance and information as well as updates to the customers
  • Verify work order readiness prior to any new calls being scheduled with dispatching team and present to the POD Manager for scheduling approval
  • Coordinate the scheduling of jobs with Dispatch team in an efficient manner, with Assistant POD Managers support
  • Proper purchasing and PO issuing, as needed to support the assigned market
  • Verification on IVR, check-in/out for all customers with technicians
  • Where applicable, verity and validate EMS readings and set points prior to releasing job to dispatch team
  • Submit daily reporting pertaining to execution of account and work order completion
  • Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by POD Management
  • Other related duties as assigned
Qualifications
Required Knowledge, Skills, and Abilities:
  • Strong customer service skills (Internal and External Customers)
  • Extremely high level of urgency to resolve problems
  • Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
  • High level of calendar/scheduling management skills
  • Ability to focus on desired results
  • Ability to adapt to very fast-paced environment and deadlines
  • Strong attention to detail
  • Excellent interpersonal and communication skills, both written and verbally
  • Works well in a team environment as well as independently
  • Must demonstrate organization and prioritization skills to manage time
  • Ability to remain positive, proactive, and flexible
  • Must have the ability to embrace change and adapt to changing circumstances

Education and Experience:
  • High school degree or equivalent
  • High level of computer skills, proficient in Excel
  • High level of knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
  • Experience in HVAC Industry or other service business is preferred
  • Previous experience in administration and data management preferred

Physical requirements:
  • Continuously able to work in office environment
  • Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
  • Continuously able to sit at a computer for up to 8 hours
  • Able to alternate between sitting and standing, as needed throughout the day
  • Occasionally able to lift up to 15 lbs.
  • Continuously requires vision, hearing, twisting, and talking
  • Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
  • Rarely requires climbing
PandoLogic. Category: