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HIMS Forms and Regulatory Operations Manager

3 months ago

Wilmington, United States ChristianaCare Full time

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

PRIMARY FUNCTION:

Provides day-to-day direction and support of the chart and administrative form management staff and processes including analysis, design, development and implementation of form solutions.  Assesses medical record documentation to verify compliance with regulatory requirements. 

PRINCIPAL DUTIES AND RESPONSIBILTIES:

  • Supports the creation, distribution, interaction with, and integration of medical record forms within the organization. 

  • Controls and monitors the flow of forms development work.  Manages ongoing form review to meet forms management policy.  Prioritizes work to meet timelines and business needs.

  • Makes recommendations on the strategic direction of documentation tools in terms of technology, integration and content.

  • Suggests and implements best practices for forms management including the adoption of electronic forms, integration with electronic systems, and regularly gathers data and analytics to recommend new technology and products.

  • Designs, tests and implements forms for electronic signature. 

  • Provides oversight to system access and security, data capture, and information workflow.

  • Conducts medical record reviews to validate inpatient and outpatient surgery documentation compliance with Joint Commission and other regulatory agency standards.  Coordinates provider hands-on medical record review process and produces detailed outcomes report.

  • Works with departments throughout the organization to improve documentation compliance. Trouble shoots root cause of documentation issues, makes recommendations for documentation improvement and drives organization to implement improvement opportunities. 

  • Prepare and revise policies and procedures as warranted.  Manage tools such as information flowcharts, instructional manuals, and forms in order to promote effective use of applications.  Provide documentation and training for users when there is a system change or update.

  • Provide support and assistance to users and ongoing education and training to all staff including HIM staff, clinicians and others.

  • Coordinate system downtime related to maintenance and communicate with affected users and managers.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor or Associate Degree in Health Information Management or other field (Bachelor Degree with RHIA or RHIT). 

  • Minimum of two years of experience in HIM or related field with a focus on information technology support.

  • Experience documenting processes to include flowcharting required.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

  • Thorough knowledge of medical record content requirements.

  • Thorough understanding of comprehensive inpatient and outpatient clinical documentation standards with knowledge of electronic health record applications.

  • Maintain a high level of understanding of HIPAA, Joint Commission, state and federal regulations and

  • guidelines, hospital policies and procedures, and AHIMA best practice methods regarding maintenance of

  • health records and health information.

  • Understanding of system architecture, infrastructure, integration, and databases.

  • Basic understanding of database design and data management concepts and models.

  • Strong trouble shooting and communication skills used for both implementation and support of the HIM applications.

  • Knowledge of current EHR and HIM-related electronic systems and technologies.

  • Demonstrated leadership skills with the ability to create a collaborative working environment, solve problems, handle conflicts, and influence groups to work toward a common goal.

  • Strong verbal and written communication skills, including active listening and effective expression of facts, ideas and opinions in discussions, meetings, reports and presentations.

  • Strong organizational skills, including the ability to assemble and analyze large volumes of information (e.g., during requirements gathering) and manage multiple assignments with unexpected shifts in priority.

  • Ability to evaluate and document business requirements and work processes including flowcharting.

  • Ability to work independently with minimal supervision. 

  • Basic understanding of system architecture, infrastructure, integration, and database concepts.

CHRISTIANACARE OFFERS:

  • Full Medical, Dental, Vision, Life Insurance, etc.

  • 403(b) with company match

  • Generous paid time off

  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more