Clinical Supervisor of Veterinary Emergency Services, AVSE

3 weeks ago

Alpharetta, United States Ethos Veterinary Health Full time

Are you ready to lead a team of passionate professionals dedicated to providing exceptional care to our furry friends? Alpharetta Veterinary Specialty + Emergency is hiring a full- time Clinical Supervisor to join our outstanding Emergency Services team

Licensed Veterinary Technicians with Emergency medicine and leadership experience are strongly encouraged to apply

About Us:
At AVSE, we are proud to have an outstanding Emergency care department alongside our teams of internal medicine, oncology, cardiology, surgery, and neurology specialists who dedicate their energies and combined knowledge to the care of their patients and support of their clients. Our team embodies our core principles of commitment, compassion, and competence towards our patients, clients, and our referring veterinary community. It is our goal to function as an integrated, collaborative team while providing the very best care for each patient, while balancing the needs and desires of our clients.

About the Role:
As the Emergency Services Clinical Supervisor, you'll play a pivotal role in the training, administration, and cohesive teamwork on the floor. Collaborating closely with the management team, you'll ensure high-quality and comprehensive medical services to enhance the client and patient experience. Your responsibilities will encompass scheduling, training, and fostering a collaborative atmosphere among team members. This position is largely responsible for identifying gaps in protocols and processes, communicating protocol changes, organizational/hospital news, staffing changes, and/or other pertinent information in a positive and timely fashion.

This role is 70% technical and 30% administrative

About You: The Clinical Supervisor is an experienced Veterinary Technician who possesses advanced people skills, empathy, leadership skills, time management, and multi-tasking/priority management. Your primary responsibility is managing patient throughput, while overseeing patients and operations of the emergency department while on shift. The Clinical Supervisor is expected to lead by example; and will serve as a charge nurse and perform necessary administrative duties.

Essential Functions:

  • Provide leadership by supervising clinical support teams to facilitate effective patient care delivery.
  • Provides total patient care; and assists others with patient care duties/tasks, i.e., diagnostics, treatment, ambulation, elimination, etc.
  • Plans and directs care of emergency patients
  • Assign patient responsibilities to ER team based on each staff member’s level of competence.
  • Monitor the condition of patients under their charge, recognize changes in patient condition, implement appropriate interventions, continuity of care, and patient safety.
  • Maintains knowledge of equipment set-up, maintenance, and use, i.e., IV Pumps, monitoring equipment, drainage/suction devices, etc.
  • Initiates emergency support measures, ACLS, protecting patient from injury.
  • Clear understanding and enforcement of OSHA regulations and hospital safety.
  • Ensure adherence to the hospital’s policies and maintain compliance with standards of practice.
  • Educate staff regarding the use of all equipment and supplies, safe patient handling techniques, safety procedures, and infection control.
  • Maintains knowledge of PIMS documentation expectations required for patient records.
  • Correspond with DVM’s to ensure that all information is readily available to support team/patient care providers.
  • Ensures that patient care supplies, equipment, and environment are appropriately maintained.
  • Manage concerns about patient care, work environment, or co-worker performance, and report to Clinical Operations Manager and HR in a timely fashion.
  • Escalate questions or concerns pertaining to medical care delivery to the Medical Director and Hospital Director, as needed.
  • Collaborate with the Clinical Trainer to onboard new hires and provide orientation, training, & development for staff and students, as requested.
  • Deescalate potentially volatile situations involving clients and/or team members.
  • Develop and post schedules for emergency teams 1-3 months in advance, and approve time sheets every 2 weeks prior to biweekly payroll.
  • Works assigned rotating shifts that may include weekends and holidays.
  • Perform other duties as needed.

Qualifications:

  • High School Diploma or equivalent required.
  • Completion of an AVMA-Accredited Veterinary Technician Program
  • 4+ years Emergency veterinary experience required.
  • 3+ years supervisory experience required. Veterinary medicine preferred.
  • Currently licensed in GA state, or able to transfer an out of state technician license if applicable.
  • Excellent verbal and written communication skills.
  • Strong work ethic and a cheerful outlook.
  • Must be flexible and able to adapt to new situations.
  • Ability to function as a team player and foster collaborative work environment
  • Ability to prioritize multiple assignments/duties

Schedule Requirements:

Three 12-hr shifts OR Four 10-hr shifts. Requires weekends, Holidays, and on-call rotation availability. Must have a willingness to be flexible to accommodate dynamic and fluctuating hospital needs.

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