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Box Office Associate

3 months ago

Philadelphia, United States InsideHigherEd Full time
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn’s vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job TitleBox Office AssociateJob Profile TitleTemporary Employee - Non-ExemptJob Description SummaryThe Box Office Associate is a part-time position (approximately 15-30 hours per week) and is responsible for providing excellent customer service and fostering a professional atmosphere within the Box Office.Job DescriptionJob Location - City, StatePhiladelphia, Pennsylvania

The Box Office Associates must provide accurate and up-to-date information in all interactions with guests, ranging from ticket purchases, subscription renewals, and general questions about the Center and its programming. The Box Office Associate will regularly greet patrons, transfer phone calls, and facilitate package deliveries to staff members. They will also assist departments with periodic mailings and calls to subscribers. Associates must be able to work weekday shifts as well as evening and weekend performance shifts.

DUTIES

  • Accurately process ticketing transactions in person, on the telephone, or via written communications using Tessitura software.
  • Model excellent customer service and demonstrate poise in patron interactions.
  • Assist with subscription renewal process, in collaboration with the Marketing Department.
  • Resolve ticketing inquires and patron concerns.
  • Maintain patron accounts.
  • Complete other duties as assigned by Box Office Manager.

QUALIFICATIONS

Experience

  • Training beyond High School is required; BA/BS preferred.
  • 1-3 years’ experience or equivalent combination of education and experience.
  • Knowledge of sales and performing arts administration.
  • Box Office sales customer service experience preferred.
  • Knowledge of Tessitura is desired.
  • At least one year in customer service or sales preferred.

Requirements

  • Ability to work evenings, weekends and some holidays.
  • Excellent communication and motivational skills.
  • Meticulous attention to detail.
  • Superior organizational skills.
  • Friendly, enthusiastic and courteous demeanor.
  • Strong computer skills, including Excel, Word, Outlook and Google Drive.
  • Judicious conflict-resolution skills.
Department / SchoolPenn Live ArtsPay Range$7.25 - $155.75

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.