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Operations & Information Desk Supervisor

2 months ago

Denton, United States InsideHigherEd Full time

Title: Operations & Information Desk Supervisor

Employee Classification: Student Services Coordinator

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Union Administration

Department: UNT-Union Admin-163110

Job Location: Denton

Salary: $46,665.00

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

University Centers and Events (UCE) encompasses the University Union, Gateway Center and Coliseum. University Centers and Events (UCE), provides quality programs, services, and facilities that enhance the educational experience and create a community for students, faculty, staff, alumni, and guests. We assist students to become good citizens of a global community, prepared to function in a diverse world.

Position Overview

Position is responsible for managing the Union information desk. The information desk provides customer service and information for the campus and serves as the hub for campus lost and found. Position is responsible for management of student staff, customer service initiatives, operations management, and emergency operations coordination. Position manages small budget and will conduct assessment measures for program effectiveness.

Minimum Qualifications

Bachelor's degree in related field and two years' of student services, student affairs, counseling, advising, or related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

* Excellent public speaking skills with experience in conducting training workshops.
* Ability to provide leadership and mentoring to student populations.
* Experience in networking across departments and programs.
* Strong organizational skills and ability to simultaneously execute multiple projects.
* Excellent verbal and written communication, and computer skills.

Preferred Qualifications

Bachelor's degree preferred. Experience with emergency operations preferred.

Required License/Registration/Certifications

Job Duties:

  • Oversees information desk operations and implements strategies for continuous improvement.
  • Creates and implements customer service initiatives and trains staff to provide highest level of customer service to guests.
  • Hires, trains, supervises, and evaluates 10+ student customer service specialists.
  • Oversees the Lost and Found program, which includes software implementation and upkeep of policies, procedures, and inventory to ensure continual improvement.
  • Coordinates monthly with other lost and found sites on campus to bring items to the union. Implements monthly reset of lost and found items.
  • Implements auction for lost and found items semesterly.
  • Conducts assessment measures to ensure program effectiveness, including reporting.
  • Manages budget for information center.
  • Implements emergency operations coordination and ensures effective communication with other internal and external entities accordingly.
  • Coordinates with Evening Operations Supervisor to ensure effectiveness of evening operations for information desk.

Work Schedule:

Monday - Friday 7:30am - 4:30pm

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.