![Signature Flight Support Corporation](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to:
- Work as part of a team to provide everyone with a friendly welcome to Signature
Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties - Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
- Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard
- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested - Assist pilots with access to airport and weather information, portals and computers
- Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
- Abide by emergency response procedures when/if critical events occur
- Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
- Exhibit a positive attitude, consideration and courtesy to everyone at all times
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
- Create accurate records pertaining to time worked and activities and services performed
- Other duties as requested
Job Responsibilities
The following are essential to the job, in addition to those listed above and on the chart in this description.
- While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp
- Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
- Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
- Operate a multi-line telephone and use the company-approved greeting
- Drive cars, vans or other shuttles
- Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
- Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity
- Ability to prioritize and perform multiple tasks simultaneously
- Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa
- Ability to read small print
Job Qualifications
To qualify for this position, applicants and those in the role must have:
- High School diploma or general education degree (GED)
- Minimum of 18 years of age
- A valid state driver’s license
- A professional appearance
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
- Ability to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modules
- Strong verbal and written English communication skills
- Ability to work flexible schedules and in various weather conditions
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
- Preferred: knowledge of radio procedures and protocols
An Equal Opportunity Employer including Disability/Vet
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
-
Customer Service Representative
3 weeks ago
Charlottesville, United States Greg Leffler State Farm Agent Part timeJob DescriptionJob DescriptionTitle: Part-Time State Farm Customer Service RepresentativeJob Description: We are currently seeking a part-time Customer Service Representative to join our team at State Farm Greg Leffler Agency. In this role, you will be responsible for providing exceptional customer service to our clients by addressing their inquiries, making...
-
Customer Service Representative
2 months ago
Charlottesville, United States vacle Full timeWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as possible. Your...
-
Customer Service Representative
1 week ago
Charlottesville, United States Thomas Jefferson Foundation Full timeCustomer Service Representatives (Temporary) Monticello is seeking dedicated representatives to work in our office located in Ivy (about 20 minutes west of Charlottesville, VA). They will be welcomed to a friendly small-knit team and directly contribute to the rapid growth of the retail arm of our historic mission. We will look to the Customer Service...
-
Customer Service Representative
2 months ago
Charlottesville, United States City of Charlottesville Virginia Full timeHelp support Charlottesville Area Transit in providing dependable, efficient, and safe transportation service. Charlottesville Area Transit is seeking candidates for the Customer Service Representative who are highly motivated and strive for success Customer Service, Customer Service Representative, Representative, Transportation, Retail, Benefits
-
Customer Service Representative
14 hours ago
Charlottesville, Virginia, United States Medix Full time**Job Overview:**Medix is seeking a skilled Customer Service Representative to join our team in Charlottesville, VA. As a key member of our healthcare organization, you will be responsible for providing exceptional patient care and support.**Key Responsibilities:**Independently take calls, schedule and register patients in a timely and efficient...
-
Customer Service Representative
2 months ago
Charlottesville, United States Work With Your Handz Full timeJob DescriptionJob DescriptionBe the Heart of Our Team: CSR Needed for Exceptional Customer CareAre you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS,...
-
Customer Service Representative
2 months ago
Charlottesville, United States Work With Your Handz Full timeJob DescriptionJob DescriptionBe the Heart of Our Team: CSR Needed for Exceptional Customer CareAre you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS,...
-
Customer Service Representative
2 weeks ago
Charlottesville, United States Work With Your Handz Full timeJob DescriptionJob DescriptionBe the Heart of Our Team: CSR Needed for Exceptional Customer CareAre you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS,...
-
Remote Customer Service Representative
2 months ago
Charlottesville, United States VIMO INC Full timeJob DetailsJob Location Charlottesville, VA - Charlottesville , VA Remote Type Fully Remote Position Type Full Time Salary Range $14.50 - $16.00 Hourly Job Category Customer Service Remote Customer Service Representative It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams....
-
Customer Service Representative
2 weeks ago
Charlottesville, United States Signature Flight Support Full timeJob Description Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...
-
Customer Service Representative
3 weeks ago
Charlottesville, United States Signature Aviation plc Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and...
-
Customer Service Sales Representative
3 months ago
Charlottesville, United States CarMax Full time7290 - Charlottesville - 1448 Richmond Rd, Charlottesville, Virginia, 22911CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....
-
Customer Service Representative
2 weeks ago
Charlottesville, United States Signature Flight Support Full timeJob Description Signatures Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...
-
Customer Service Representative
7 days ago
Charlottesville, United States Signature Flight Support Full timeJob Description Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...
-
Charlottesville, Virginia, United States Innovetive Petcare Full timeVeterinary Client Service Representative Department: ReceptionistsEmployment Type: Part TimeLocation: Charlottesville, VirginiaCompensation: $18.00 / hourDescriptionSeeking a dedicated Customer Service Representative for our Emergency Animal Hospital. Are you an animal enthusiast with outstanding customer service abilities? Become the reassuring voice for...
-
Charlottesville, Virginia, United States Innovetive Petcare Full timeVeterinary Client Service Representative Department: ReceptionistsEmployment Type: Part TimeLocation: Charlottesville, VirginiaCompensation: $18.00 / hourDescriptionSeeking a dedicated Customer Service Representative for our Emergency Animal Hospital. Are you an animal enthusiast with outstanding customer service abilities? Become the reassuring voice for...
-
Customer Service Representative
1 week ago
Charlottesville, United States Signature Flight Support Corporation Full timeJob DescriptionSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...
-
Customer Service Representative
3 weeks ago
Charlottesville, United States BBA Aviation Plc. Full timeJob ID 11111Date Posted 08/13/2024Location Charlottesville, VirginiaAirport Charlottesville Albemarle AirportCompany Signature Flight Support LLCJob Type Full timeJob Level Standard Job Description Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation...
-
Customer Service Representative
3 weeks ago
Charlottesville, United States Signature Flight Support Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. Signatures...
-
Customer Service Representative
4 weeks ago
Charlottesville, United States Signature Flight Support Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. ...