Cloud Reliability Engineer

4 days ago


Durham, North Carolina, United States Genesys Cloud Services, Inc. Full time

Genesys Cloud Services, Inc. is a leading provider of customer experience orchestration platforms. We empower organizations to deliver exceptional customer experiences at scale. As a Cloud Reliability Engineer, you will play a critical role in ensuring the reliability, observability, and recoverability of our cloud-native services.

Key Responsibilities:

  • Develop Observability Strategy: Craft and maintain a comprehensive observability strategy that aligns with organizational goals, ensuring system reliability and performance.
  • Establish Best Practices: Define and promote best practices for monitoring, alerting, and observability across the engineering organization.
  • Hands-On Development: Actively participate in the development and integration of observability solutions, including OpenTelemetry implementations, Terraform integrations, and microservices enhancements.
  • Budget Management: Contribute to managing the observability budget, focusing on AWS services and third-party vendor costs.
  • Consultation and Support: Assist internal teams with the instrumentation, monitoring, and alerting of microservices on AWS, ensuring optimal system performance.
  • Vendor Relationship Management: Manage and optimize relationships with observability vendors to ensure seamless integration and service utilization.
  • Security and Compliance: Ensure that all observability systems and integrations comply with security and data privacy requirements.
  • Incident Response: Participate in on-call rotations, handle incidents, and contribute to post-incident analyses to continuously improve system reliability.
  • Mentorship and Development: Mentor team members, fostering their professional growth and contributing to the hiring and onboarding of new team members.

Qualifications:

  • Strong understanding of observability patterns (metrics, traces, logs)
  • Proven experience in implementing monitoring and alerting solutions for cloud-native microservices
  • Familiarity with OpenTelemetry and related technologies
  • Previous experience leading software engineering teams
  • Practical experience with AWS services
  • Proficiency in root cause analysis and incident response methodologies
  • Hands-on experience in developing and integrating technical solutions
  • Experience with on-call support for production systems
  • Bachelor's degree in Computer Science or a related field

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$131, $257,700.00

Benefits:

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

More details about our company benefits can be found at the following link:



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