Current jobs related to Customer Relations Representative - Los Angeles - Metrolink
-
Industrial Relations Specialist
4 weeks ago
Los Angeles, California, United States Department of Industrial Relations Full timeJob SummaryWe are seeking a highly skilled and motivated Industrial Relations Representative to join our team at the Department of Industrial Relations. As an Industrial Relations Representative, you will play a critical role in providing consultation services to the public, developing and preparing documented referrals, and educating the public on labor...
-
Industrial Relations Specialist
3 weeks ago
Los Angeles, California, United States Department of Industrial Relations Full timeJob Description and DutiesWe are seeking a highly skilled and motivated Industrial Relations Representative to join our team at the Department of Industrial Relations. As a key member of our team, you will play a critical role in providing consultation services to the public, developing and preparing documented referrals, and educating the public on labor...
-
Los Angeles, United States GT's Living Foods Full timeCompany & Culture At GT’s Living Foods, LLC, we’ve stayed true to the authentic brewing process for over 25 years. Our #1 selling Kombucha is raw, organic, naturally effervescent, and handcrafted in small batches – always cultured, never compromised. We’re proud to remain a family owned & operated company. As our GT’s family continues to grow, we...
-
Los Angeles, California, United States Department of Industrial Relations Full timeJob SummaryThe Department of Industrial Relations is seeking a highly experienced and skilled Senior Counsel to join our team. As a Senior Counsel, you will be responsible for representing the Department, Director, and division chiefs and managers in a variety of subject areas within the responsibility and jurisdiction of the Department.Key...
-
Special Services Employee
1 week ago
Los Angeles, United States Metrolink Full timePURPOSE OF POSITION The Special Services Employee (TEMP) Customer Relations Representative will provide information, respond to customer inquiries, support passenger flow, and support fare media sales at Metrolink stations. This at-will employment will be for a limited term of up to, but not to exceed 999 hours in a fiscal year (July 1-June 30) or six (6)...
-
Guest Relations Representative
2 weeks ago
Los Angeles, California, United States Audi Beverly Hills Full timeJob SummaryAudi Beverly Hills is seeking a highly skilled Guest Relations Representative to join our team. As a key member of our Service and Parts Department, you will be responsible for providing exceptional customer service to all guests while they are in the service area.This is a fantastic opportunity for someone who is passionate about delivering...
-
Customer Relations Representative
2 days ago
Los Angeles, United States Estaphany Michel - State Farm Agent Full timeReplies within 24 hours Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer relations representative with Estaphany Michel Insurance Agency Inc, you will generate the kind of exceptional client experiences that reinforce...
-
Customer Service Representative
3 weeks ago
Los Angeles, California, United States Vaco Full timeCustomer Service Representative OpportunityVaco is partnering with a leading Consumer Goods company to find a skilled Customer Service Representative to join their growing team. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences through various communication channels.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Los Angeles, California, United States University of Southern California Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the University of Southern California. As a Customer Service Representative, you will be the first point of contact for our students, faculty, staff, parents, and guests, providing exceptional customer service and maintaining the University's...
-
Customer Service Representative
4 weeks ago
Los Angeles, California, United States University of Southern California Full timeJob Title: Lead Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Lead Customer Service Representative. This role will be responsible for providing exceptional customer service to students, faculty, staff, and external customers, ensuring a positive and memorable experience for all.Key...
-
Customer Service Representative
2 weeks ago
Los Angeles, California, United States University of Southern California Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the University of Southern California. As a Customer Service Representative, you will be the first point of contact for our students, faculty, staff, parents, and guests, providing exceptional customer service and support.Key...
-
Customer Service Representative
3 weeks ago
Los Angeles, California, United States Virtual Full timeCustomer Service Representative OpportunityVaco is partnering with a leading Consumer Goods company to find a skilled Customer Service Representative to join their growing team. As a key member of the team, you will be responsible for providing exceptional customer service via phone, email, and live chats, ensuring timely resolution of customer inquiries and...
-
Customer Service Representative
4 weeks ago
Los Angeles, California, United States Invitation Homes Full time{"h1": "Customer Service Representative", "p": "At Invitation Homes, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our residents and stakeholders.Responsibilities:* Provide timely and effective support to residents...
-
Customer Service Representative
2 weeks ago
Los Angeles, California, United States PostScan Mail Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at PostScan Mail. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key...
-
Customer Service Representative
6 days ago
Los Angeles, California, United States PMC Global, Inc Full timeJob Title: Customer Service RepresentativeGedney Foods Product, LLC is seeking a highly skilled Customer Service Representative to join our team in Sun Valley, CA.Job Summary:The Customer Service Representative will be responsible for researching and resolving customer A/R issues, preparing aging reports, and placing billing and collection calls. This role...
-
Customer Service Representative
3 weeks ago
Los Angeles, California, United States PMC Global, Inc Full timeJob Title: Customer Service RepresentativeGedney Foods Product, LLC is seeking a highly skilled Customer Service Representative to join our team in Sun Valley, CA.Job Summary:The Customer Service Representative will be responsible for researching and resolving customer A/R issues, preparing aging reports, and placing billing and collection calls. This role...
-
Customer Service Representative
3 weeks ago
Los Angeles, California, United States Staples Business Depot Full timeJob DescriptionAs a Customer Service Representative at Staples Business Depot, you will play a vital role in delivering exceptional customer experiences while generating sales and driving business growth.Key Responsibilities:Provide top-notch customer service, ensuring accuracy and professionalism in all interactions.Identify opportunities for add-on sales...
-
Customer Service Representative
2 weeks ago
Los Angeles, California, United States Career Group Companies Full timeJob Title: Call Center RepresentativeJob Summary:Career Group Companies is seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our Participant Services Center, you will be responsible for handling a high volume of inbound calls and emails related to benefits, eligibility, claims, pension, premium...
-
Customer Support Representative
1 month ago
Los Angeles, California, United States Danaher Corporation Full time**About Danaher Corporation**Danaher Corporation is a global leader in the design, manufacture, and distribution of products and services for various industries.**Job Summary**We are seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing...
-
Customer Services Representative
3 months ago
Los Angeles, United States University of Southern California Full time**Auxiliary Services** At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, USC Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to...
Customer Relations Representative
3 months ago
The Customer Relations Representative will provide information, respond to customer inquiries, support passenger flow, and support fare media sales at Metrolink stations.
This is a classified position represented by Amalgamated Transit Union, ATU Local 1277, per the Collective Bargaining Agreement (CBA) dated January 1, 2023, through June 30, 2026.
Starting Hourly Rate: $21.6689
TO APPLY: This is a continuous recruitment with the first review of applications beginning June 19, 2024. Interested applicants are encouraged to apply immediately.
DISTINGUISHING CHARACTERISTICS
This is the career level of the Customer Relations Representative series. At this level, the incumbent has some latitude for independent judgment and may vary work methods and procedures, but usually within prescribed parameters.
SUPERVISION EXERCISED AND RECEIVED
- Receives supervision from departmental management/supervisory level roles
- This position has no formal supervisory responsibilities
- Provide Metrolink riders with information on using the rail system, reading the train timetable, using ticket vending machines, fare policies, making connections, and create a positive passenger experience.
- Serve as the primary point of contact for train riders, inform customers at the train platforms during service disruptions, make public address announcements, and assist to prevent unnecessary delays to passengers.
- Sell Metrolink tickets, processing debit and credit sales, make ticket adjustments, and process customer refunds.
- Handle and account for all cash including preparing and balancing of the cash drawer, preparing bank deposits, and operating the Ticket Office Machine (TOM).
- Order and maintain a current inventory of pre-printed ticket stock and all current Metrolink published materials including brochures, train schedules, maps, forms, special events and special trains, etc.
- Provide support to school groups to ensure safe travel, appropriate fare media, and assistance with vouchers.
- Maintain Metrolink kiosks at all stations with current rider updates, special event literature, and other related materials as needed.
- Coordinate lost and found returns, contact customers regarding items, and recording feedback into the customer database.
- Coordinate passenger use of alternate transportation during service disruptions or planned outages at Metrolink stations, and report transportation issues to the appropriate personnel.
- Inform customers on rail safety issues, report trespasser and vandalism incidents to Metrolink security, and respond to emergency situations or customer service related problems as directed.
- Perform other related duties as assigned.
- High school diploma, GED or its equivalent.
- A minimum of three (3) years of work experience in a customer service role interacting with and providing a service that may be measured by customer satisfaction.
- A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience.
- Must pass the computer-based assessment.
- Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years.
- None.
Knowledge of:
- Principles and practices of customer relations.
- Effective telephone techniques, etiquette, and customer service general business practices and procedures.
- Principles and techniques of communication, with emphasis upon both verbal and writing skills.
- Techniques to identify or determine the root cause of an issue to resolve complaints.
- Applicable federal, state, and local laws, rules, and regulations for public transit, such as the Americans with Disabilities Act.
- Office management procedures and time management principles.
- Office practices, procedures and equipment.
- Computer software skills including word processing, spreadsheets, and database applications such as MS Office programs including Outlook, Word, Excel, and other related software applications.
- Principles of business letter writing and report preparation with specific focus on correct spelling, grammar and punctuation.
- Principles of customer relations management record keeping, data collection, data management and research techniques.
- Metrolink territory including routes, fares, and service changes due to external forces, i.e., construction and service interruptions.
- Contracted transportation services.
- Basic arithmetic computations.
- Use of Microsoft Office.
- Cash handling.
- Responding professionally to different customer situations.
- Presenting information to customers and staff.
- Writing correspondence.
- Communicate with strong interpersonal skills using tact, empathy, patience, and courtesy.
- Work under pressure to resolve difficult issues in real-time.
- Ensure high degree of accuracy and attention-to-detail.
- Communicate clearly and concisely with tact and diplomacy with the public, management, and other internal/external customers.
- Prioritize, organize and perform multiple responsibilities or projects simultaneously, making decisions independently and taking ownership for wide ranging responsibilities that also meet time constraints and deadlines.
- Work independently and proactively, either alone or as part of a team, and exercise sound judgment to resolve issues and or/find ways to improve reporting process. Initiate, organize, and follow up on work.
- Interpret and explain policies and procedures.
- Establish and maintain working relationships.
- Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations.
- Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery.
- Transport equipment or boxes up to 25lbs.
- Exchange ideas by means of communication.
- Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks.
- Hear and perceive the nature of sounds when working on or near railroad tracks.
- Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations.
Position will work in an outdoor environment with possible exposure to changes in weather conditions, individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Position may require work in a normal office environment with little exposure to excessive noise, dust, or temperature.Selection Process:
Following a review of applications and resumes the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA.
Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position.
In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The SCRRA is an Equal Opportunity Employer. EEO/ADA
