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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at the University of Southern California. As a Customer Service Representative, you will be the first point of contact for our students, faculty, staff, parents, and guests, providing exceptional customer service and maintaining the University's high standards for excellence.
Key Responsibilities- Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers to ensure full satisfaction.
- Provide information regarding policies and procedures, terms, and programs relating to the service area, ensuring that customers have a clear understanding of their options and responsibilities.
- Identify and prioritize problems and issues related to the service area, performing research, offering solutions, options, and strategies, and referring to appropriate personnel or departments as needed.
- Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports, ensuring that all necessary data is accurate and up-to-date.
- Stay current with all applicable policies and procedures, contracts, and related legal issues, ensuring that the University's standards are met.
- Represent the department to students, parents, faculty, administrators, staff, and other outside customers, making formal presentations as assigned.
- Train, schedule, assign, and prioritize workloads, interpreting operating policies and procedures, and ensuring timely completion of departmental work.
- Perform other related duties as assigned or requested, including composing memos and letters, compiling statistical reports, and maintaining accurate records.
- Minimum Education: High School or equivalent, with combined experience/education as a substitute for minimum education.
- Minimum Experience: 1 year, with combined education/experience as a substitute for minimum experience.
- Minimum Field of Expertise: Customer Service, with a valid CA driver's license required.
- Demonstrate a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability.
- Preferred Education: Bachelor's Degree.
- Preferred Experience: 2 years.
- Preferred Field of Expertise: Student counseling, customer service.
The University of Southern California is a world-renowned institution of higher education, dedicated to creating the best USC experience for its students, faculty, staff, and guests. As a member of the Trojan Family, you will be part of a vibrant and diverse community that values mutual respect, trust, and synergy.
We offer a wide range of benefits and programs that support our staff and their families, including work-life balance and employee well-being initiatives. As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace.
Join us in creating the best USC experience, and become part of a team that is dedicated to excellence, innovation, and making a difference in the world.
