Consumer Relations/Customer Service Representative
2 weeks ago
Company & Culture At GT’s Living Foods, LLC, we’ve stayed true to the authentic brewing process for over 25 years. Our #1 selling Kombucha is raw, organic, naturally effervescent, and handcrafted in small batches – always cultured, never compromised. We’re proud to remain a family owned & operated company. As our GT’s family continues to grow, we are deeply humbled and sincerely grateful for every moment of this journey with you. Requirements 1-3 years of experience in an organization solving consumer problems CPG experience Interest and passion for health and wellness Job Description We are seeking a dedicated and customer-focused Consumer Relations Representative to join our GT’s Living Foods team. As a Consumer Relations Representative, you will be the direct point of contact for our valued customers, responsible for addressing their inquiries, concerns, and feedback. Your exceptional communication skills and problem-solving abilities will play a vital role in maintaining positive customer relationships and upholding our company's reputation for excellent service. Typical responsibilities of this role include: General Responsibilities Include Serve as the primary contact for customers seeking assistance, information, or resolution of issues related to our products and services, including but not limited to: general questions, product education, product inquiries, product feedback, and quality issues. Cultivate a deep understanding of our products, services, consumer promotions, and company policies to deliver accurate and reliable information to customers. Respond promptly and professionally to a high volume of customer inquiries via phone, email, or other communication channels. Cultivate an environment of genuine and professional consumer connections by being highly focused on delivering exceptional consumer experiences that are engaging, efficient and personalized, ensuring they have a positive experience. Maintain a courteous and composed demeanor while interacting with customers, even in challenging situations. Use active listening skills to understand customer concerns and tailor solutions to meet their needs. Generate verbal and written responses to customer inquiries with clarity, professionalism, and attention to detail. Proactively anticipate customer's needs and provide solutions, directing consumers to the appropriate resolution channel and collaborating with internal teams to escalate when needed. Manage coordination and fulfillment of product replacements. Accurately and efficiently document customer information and interactions, maintaining confidentiality and data security. Assist in the development of systems and reports to document, summarize, analyze, and communicate consumer feedback, comments, and trends to internal stakeholders. Other duties and projects as assigned. Knowledge, Skills & Abilities Experience working in a customer service capacity with a demonstrated ability to communicate effectively with a variety of personalities. Customer service mindset with an ability to anticipate customer needs and respond appropriately with high levels of empathy, patience and professionalism. Good listening skills and a desire to turn consumers into brand loyalists and brand loyalists into brand advocates. Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. Strong problem-solving skills and the ability to remain composed under pressure. Detail-oriented mindset with accurate data entry and record-keeping abilities. Ability to perform all duties in an accurate, timely and professional manner within the guidelines of company procedures and policies, while maintaining a flexible approach at resolving consumer requests. Proficiency in using Microsoft Word and Excel for documentation and data entry tasks. Demonstrated ability to work independently and make empowered decisions that positively affect the customer’s experience. Flexibility to adapt to changing processes and procedures. Experience with customer service automation platforms, such as Zendesk (set-up and day to day management) is preferred. GT’s Employee Experience (Benefits/Perks) Health Insurance: Medical, Dental, Vision, LTD Life & Disability 401K with Matching Employee Assistance Program Discounts on the amazing GT's product line Corporate Discounts with our partners thru LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more) Others: on-site corporate gym, food trucks every weekday, and quarterly employee appreciation events Job Details Work Hours: Monday thru Friday (Business Hours) Work Attire: Use good judgement, keeping in mind the nature of their work, their own safety and the safety of others, and their need to interact with the public. Pay: $23-$25 x hr. GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws. #J-18808-Ljbffr
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