Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused individual to join our team as a Lead Customer Service Representative. This role will be responsible for providing exceptional customer service to students, faculty, staff, and external customers, ensuring a positive and memorable experience for all.
Key Responsibilities:- Provide customer service to students, faculty, staff, and external customers, meeting their needs and resolving issues in a timely and professional manner.
- Ensure full customer satisfaction without unnecessarily referring customers to other staff members.
- Provide information regarding policies and procedures, terms, and programs relating to the service area.
- Identify and prioritize problems and issues related to the service area, performing research and offering solutions and strategies.
- Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports.
- Represent the department to students, parents, faculty, administrators, staff, and other outside customers, making formal presentations as assigned.
- Train, schedule, assign, and prioritize workloads, interpreting operating policies and procedures.
- Minimum Education: High School or equivalent.
- Minimum Experience: 1 year.
- Minimum Field of Expertise: Customer Service.
- Valid CA driver's license required.
- Preferred Education: Bachelor's Degree.
- Preferred Experience: 2 years.
- Preferred Field of Expertise: Student counseling, customer service.
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees. We offer a wide variety of benefits and programs that support our staff and their families, including work-life balance and employee well-being.
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us in creating a better future for all.
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