Current jobs related to Technical Support - Minneapolis - Greenheck

  • Technical Product Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Technical Integrity Full time

    Job Title: Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at Technical Integrity. As a Technical Product Manager, you will be responsible for driving the development and success of our analytics software products.Key Responsibilities:Collaborate with cross-functional teams to ensure alignment with internal...

  • Technical Product Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Technical Integrity Full time

    Job Title: Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at Technical Integrity. As a Technical Product Manager, you will be responsible for driving the development and success of our analytics software products.Key Responsibilities:Collaborate with cross-functional teams to ensure alignment with internal...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Cox Communications Full time

    Job Title: Technical Support SpecialistAt Cox Communications, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States EQ Holdings Inc. Full time

    **Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at EQ Holdings Inc. The successful candidate will be responsible for providing exceptional technical support to our customers, troubleshooting and resolving technical issues, and maintaining a high level of customer...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States TEKsystems Full time

    Job DescriptionTEKsystems is seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our clients. As a Technical Support Specialist, you will be responsible for resolving technical issues, providing technical guidance, and ensuring seamless support to our clients.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States Trimble Full time

    Job SummaryTrimble is seeking a Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our customers via phone, email, and chat. You will troubleshoot and resolve technical issues related to Trimble Transportation products and solutions.Key ResponsibilitiesProvide technical...

  • Technical Support Manager

    1 week ago

    Minneapolis, Minnesota, United States Unison Full time

    Technical Support ManagerGreenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. We are seeking a Technical Support Manager to lead a diverse team of engineers and technicians in a fast-paced environment that involves working with customers and changing priorities.The Technical Support Manager will be responsible...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Skykit Full time

    Job Title: Tier 2 Technical Support SpecialistSkykit is seeking a skilled Tier 2 Technical Support Specialist to join our team. As a key member of our support team, you will play a crucial role in providing exceptional customer service and technical support to our clients.Job DescriptionKey Responsibilities:Provide technical support to clients via phone,...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Altacent LLC Full time

    Technical Support Specialists at Altacent LLC are responsible for providing top-notch assistance to customers with technical issues or questions related to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States TEKsystems Full time

    Job Title: Technical Support SpecialistThis role involves providing technical support to 6,200 end-users across 110 locations nationwide. The ideal candidate will have excellent communication skills and be able to troubleshoot technical issues over the phone and in-person.Key Responsibilities:Provide technical support to end-users via phone and...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Trimble Full time

    Job Title: Technical Support AnalystAbout the Role:We are seeking a highly skilled Technical Support Analyst to join our team at Trimble. As a Technical Support Analyst, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide in-depth...

  • Technical Support Specialist

    1 month ago

    minneapolis, United States Altacent LLC Full time

    Technical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.Responsibilities include:Accept...

  • Technical Support Specialist

    2 months ago

    Minneapolis, United States Altacent LLC Full time

    Technical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.Responsibilities include:Accept...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Skykit Full time

    Job Title: Tier 2 Technical Support SpecialistSkykit is seeking a skilled and experienced Tier 2 Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their digital signage solutions are running smoothly and...

  • Technical Support Specialist

    7 days ago

    Minneapolis, Minnesota, United States Trimble Full time

    Job SummaryAs a Technical Support Analyst at Trimble, you will be responsible for providing exceptional customer support and resolving technical issues related to our products and solutions. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    1 month ago

    Minneapolis, Minnesota, United States ACL Digital Full time

    Job Title: Technology Support SpecialistLocation: OnsiteDuration: 9 months with possible extensionJob SummaryWe are seeking a highly skilled Technology Support Specialist to join our team at ACL Digital. As a key member of our technology department, you will provide daily routine technical support, consult with supervisors for task prioritization, and apply...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Skykit Full time

    Job OverviewSkykit is a leading provider of innovative digital signage solutions, empowering businesses to create engaging visual experiences. We're seeking a skilled Tier 2 Technical Support Specialist to join our dynamic team.Key ResponsibilitiesProvide exceptional technical support to clients via phone, email, chat, and remote assistanceDiagnose and...

  • Technical Support Specialist

    3 days ago

    Minneapolis, Minnesota, United States North Country Business Products Full time

    Technical Support SpecialistAt North Country Business Products, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to assess, resolve, and close point-of-sale hardware and...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States Omni Inclusive Full time

    We are seeking a skilled Technical Support Specialist to assist in the provisioning and installation of Microsoft Teams Room technology in our client's conference rooms. The ideal candidate will have at least 2 years' experience in a technical support role, strong communication skills, and the ability to lift up to 50 pounds.The successful candidate will...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States NORTH COUNTRY BUSINESS PRODUCTS Full time

    Job OverviewNorth Country Business Products is seeking a skilled Technical Support Specialist to join our team. As a Point of Sale Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assess and resolve hardware and software issues for clientsProvide timely updates on...

Technical Support

3 months ago

Minneapolis, United States Greenheck Full time

Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you "Build Your Future," through professional growth, challenging leadership roles, and exciting opportunities around the world.

Your Opportunity

The Technical Support Manager will lead a diverse team of engineers and technicians in a fast paced environment that involves working with customers and changing priorities, this position is responsible for the performance of the technical support team, developing and managing long-term goals for the team related to hiring, scheduling, project management, and training, and frequent communication with both internal and external customers. Requires a blend of technical (HVAC systems), management and communication skills, and staying technically abreast of all business unit product lines, rep network, and key manufacturing and engineering processes.

What you'll be doing

  • Lead and manage the technical support team (engineers, product specialists and service technicians) which includes daily staffing of phones and email distribution list to maintain a maximum wait time in addition to field customer support and business improvement projects.
  • Train and develop the technical support team.
  • Manage travel and work schedule of the team to maintain the required staffing in the office and satisfy customer requirements.
  • Ensure that the team maintains ownership of reported field issues and that solutions are implemented in a timely manner, which may require Technical Support Manager or member of technical support team to travel to a customer site to assist with the resolution. Work closely with field service technicians to provide training, support, and product change updates to ensure our products operate as intended throughout their life cycle.
  • Facilitate meetings to escalate issues that may require the help of other business units.
  • Share data and observed trends with Sales, QA, Engineering and Production regarding product problems and possible improvements from direct field input or experience. Work with multiple teams within the business unit/s to coordinate and implement long term solutions to field issues or product defects.
  • Manage communications and logistics pertaining to service bulletins.
  • Review and approve customer warranty changes to ensure accuracy and fairness to balance business objectives with appropriate reimbursements. Negotiate and determine labor, costs (back-charges), and materials for warranty work done in the field and hence, minimize costs associated with back charges and warranty situations while providing maximum customer support. This requires having difficult conversations with reps while maintaining positive relationships.
  • Organize and provide factory training for owners and service techs as needed.
  • Position may require travel between multiple locations to mentor and support the team - 10-25% travel time
  • Applied Product (includes Accurex - oversight of Aftermarket services including fire, parts, and tech support; OR DOAS & CAHU which includes full HVAC systems- multiple products/controls/systems).

What you should have

  • 4 Year / Bachelor's Degree required
  • 6-8 years of relevant work experience in technical support required.
  • 6-8 years of relevant work experience in a supervisory or managerial role required.
  • Microsoft Office Suite (Outlook, Excel, and PowerPoint) knowledge
  • HVAC Technical Systems Experience preferred
  • SAP, DocuWare, CAPS, CRM experience preferred

Innovent is one of the many Greenheck Group brands that manufactures custom air handling units out of Minneapolis, MN. The team designs and customizes each unit to meet customer needs through drafting, product development, and engineering. The Innovent team is collaborative, flexible, and open to daily challenges to assist customers

Benefits for you and your family:

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

  • Health insurance
  • Prescription drug benefits
  • Dental insurance
  • Paid vacations and holidays
  • 401(k) Retirement savings plan
  • Employee Assistance Program
  • Flexible spending accounts for medical or dependent care expenses
  • Tuition assistance
  • Employee Wellness Program

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

IND123

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us