Technical Support Specialist

1 week ago

Minneapolis, Minnesota, United States Trimble Full time
Job Title: Technical Support Analyst

About the Role:

We are seeking a highly skilled Technical Support Analyst to join our team at Trimble. As a Technical Support Analyst, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide in-depth troubleshooting and research to resolve customer issues related to Trimble Transportation products and solutions.
  • Communicate with customers via phone, email, chat, and web-based applications to provide timely and effective support.
  • Collaborate with internal teams to ensure seamless support and resolution of customer issues.
  • Identify, troubleshoot, document, and resolve hardware and software issues via CRM.
  • Ensure individual and team SLA's/KPI's are maintained and on track.
  • Clearly and effectively communicate technical concepts to technical and non-technical audiences.

Requirements:

  • Bachelor's Degree or equivalent experience in a technology-related field.
  • 2+ years of experience working in software and hardware troubleshooting or development capacity.
  • Demonstrated success with root cause analysis.
  • Excellent communication skills via phone, verbal, and written.

Preferred Skills:

  • Experience in multiple operating systems, such as Windows, Linux, Android, iOS, Microsoft servers.
  • Experience working with a CRM casing software.
  • Experience troubleshooting mobile or wireless communications.
  • Experience with the System Development Life Cycle (SDLC).
  • Experience using and troubleshooting SQL, XML, HTML, Scripting.

About Trimble:

Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow, and move goods for a better quality of life. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, or the presence of a medical condition or disability.

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