IT Support Engineer

1 month ago

Santa Monica, United States Neogene Therapeutics Full time

At AstraZeneca's Oncology R&D division, we follow the science to explore and innovate. We are working towards treating, preventing, modifying, and even curing some of the world's most complex diseases. Here we have the potential to grow our pipeline and positively impact the lives of billions of patients around the world. We are committed to making a difference and have built our business around our passion for science. Now we are fusing data and technology with the latest scientific innovations to achieve the next wave of breakthroughs.

Position Summary

The IT Engineer is responsible for IT help desk support to internal users. You will participate in driving the resolution of technically challenging and diverse IT issues in the workplace. This onsite role is based in Santa Monica, CA and reports to IT Manager.

 

Responsibilities

Manage the IT helpdesk requests ensuring problems are resolved promptly by assuming the responsibility for hardware and software throughout the organization: employee desktop/laptops, basic network troubleshooting, peripherals, and assessment management. Document and monitor users' challenges to ensure swift resolution through common user request management systems. Design, plans and implements software/hardware to facilitate efficient management of hybrid cloud and on-premises data center including available servers, systems and storage environments. Work with the IT team to create processes, and documentation aiming for global standardization to help improve and speed up support. Help with making software and hardware recommendations including researching new technology products that could benefit us. Work with the IT team and the business to maintain data and system integrity. Document, track, and record devices in the Asset Management System. Perform Add/ Remove changes for employee onboarding and offboarding. Instruct end-users in the appropriate use of equipment and software relating to multiple workflows. Set up web conferencing equipment in rooms and for events. Maintain internal documentation of processes for IT referencing. Contribute to the operation of IT services with a level of stability and availability

 

Education and Experience

Bachelor's degree in business, information systems, computer science, or related field with 5 + years of experience in IT management with a focus on helpdesk support, system administration and software development Experience with Hardware Configuration (desktops, laptops). Experience with Email and Calendar Systems (Microsoft apps, Outlook). Experience with Microsoft 365, Windows desktop, server systems, Active Directory, and Azure. Experience with user support process, MDM, Identity Provider Management. Knowledge of Cloud Services Microsoft Office Suite and Azure Workspace Knowledge of audiovisual support. Some network knowledge (TCP/IP, DNS, DHCP, Routing, VPN, Firewalls, and Wireless)

 

When we put unexpected teams in the same room, we fuel bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

 

The annual base salary for this position ranges from $105K to $124K. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related experience. If hired, employee will be in an "at-will position" and we reserve the right to modify base salary (and any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

 

Benefits

Short-term incentive bonus opportunity Equity-based long-term incentive program 401(k) plan Paid vacation and holidays; paid leaves Health benefits including medical, prescription drug, dental, and vision coverage.

#LI-Onsite

DE&I Statement

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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