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Supervisory Information Technology Specialist
4 months ago
APPLICATION LIMIT: This vacancy announcement is limited to the first 150 applications received and will close at 11:59PM Eastern Time on the day that we receive the 150th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.
We encourage you to read this entire vacancy announcement prior to submitting your application.
As a Supervisory Infromation Technology Specialist, GS-2210-15, you will be responsible for:
• Supervises Information Technology (IT) personnel and provides oversight to IT contractors. Manages new projects and daily operations and maintenance for the Department's IT environment.
• Manages and oversees contractor Service Level Agreements (SLAs) to validate incentive and disincentive values. Analyzes IT trends and serves on the SLA Review Board to address performance gaps.
• Manages projects and processes to administer, test and approve assistive technology for staff and contractors with disabilities.• Ensures that the department's infrastructure and architecture solutions comply with Federal and Department requirements.
• Oversees data centers and asset inventories as well as the installation, refresh and relocation of IT equipment. Validates asset and configuration data to ensure it is accurate, complete and current.
• Manages computers and mobile devices across multiple use-case mobility scenarios (e.g. onsite, remote access, hoteling workspaces, conference rooms, etc.)
• Manages development, test, training and production environments along with associated support to application teams and end users.
• Manages the Department's Print Management services.
• Oversees the Department's storage consumption, analyzes trends, justifies significant increases and implements controls to streamline storage costs.
• Manages IT infrastructure, services and solutions throughout all phases of the Department's Chief Information Officer (CIO) Lifecycle Management (LCM) framework to promote high customer satisfaction and IT performance while streamlining costs and ensuring compliance with security requirements.
• Demonstrates IT system design and development expertise in implementing best-practices for architecture and engineering services.
• Manages the Department's primary Help Desk, which acts as an interface to thousands of customers who use various enterprise and custom business applications on a 24/7/365 basis.
• Oversees the Microsoft Exchange Online cloud email environment.
• Advises other IT experts throughout the agency or in other agencies on a variety of situations and issues that involve applying or adapting new theories, concepts, principles, standards, methods, or practices, that are developed by the employee or result from the employee's leadership.
• Serves as senior expert and consultant to top agency management officials to advise on integrating IT programs with other programs of equivalent scope and complexity.
Requirements
Conditions of Employment
Relocation will not be paid. You may be subject to serve one-year supervisory probationary period. You may be subject to serve one-year probationary period. Males 18 and over must be registered with the Selective Service. Must be a U.S. Citizen. Background Investigation is required.
You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.
Conditions of Employment
TELEWORK ELIGIBILITY:
You may be eligible for occasional telework in which you are required to report to the office on a regular basis. Participation must be requested and approved by the supervisor and there must be a signed telework agreement. The number of telework days approved is determined by the agency policy, emergency situations, the approval of your immediate supervisor. You must have access to high speed internet and cell phone service meeting current Agency policy from the approved work location.
Qualifications
Minimum Qualification Requirements
You may meet the minimum qualifications for the GS-15, if you possess the specialize experience.
Specialized Experience for the GS-15
One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments:
1. Experience directing and managing government and contractor personnel conducting IT services.
2. Experience serving as senior advisor to top agency management officials on IT programs.
3. Experience overseeing IT support operations in geographically dispersed offices and workforce settings.
Basic Experience Requirements
You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Knowledge, Skills, and Abilities (KSAs)
The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).
1. Ability to lead projects and apply project management theories, principles, processes, methodologies, and practices.
2. Knowledge of IT theories, principles, concepts, standards, and practices.
3. Ability to serve as senior expert and consultant to advise staff, senior managers and other IT experts throughout the agency or to counterparts in other agencies.
Education
Education cannot be substituted for experience for this position and grade level.
Additional information
Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email sro_recruiting@ed.gov to schedule a session with a career counselor ("Veterans Counseling Session" should be placed in the subject line of the email).
Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.
Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.
Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures.
Financial Disclosure: This position requires financial disclosure.
Bargaining Unit: This position is not included in the bargaining unit.
Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.
