Application Support Engineer Syncade
4 weeks ago
Title: Application Support Lead Engineer Syncade - Delta V
Location: USA â Devens, MA â Summit, NJ â Bothell, WA
Job Description
We are seeking a highly skilled Lead Engineer to join our Application Support Team. The successful candidate will be responsible for fully engaging a remote team of engineers who will meet their performance targets by providing high quality technical support to our users. The Lead Engineer will also be responsible for identifying opportunities for process improvements.
Reporting to the IT Service Manager, the successful candidate will focus on supporting two main applications: Emerson Syncade and DeltaV. These two platforms are pivotal in supporting the Manufacturing Execution System for BMS manufacturing site. The Application Support Lead Engineer will be responsible for ensuring the smooth operation of MFG support in direct communication with remote site lead and approximately 8+ remote engineers who will identify and resolve technical issues including developing and maintaining relationships with key stakeholders. The candidate will be responsible for ensuring the team provides high-quality support services, meets its performance targets, and lead opportunities for process improvements.
Key responsibilities include:
· Work in step with remote site lead and a team of engineers who provide 24/7 technical support of Emerson Syncade and DeltaV to our worldwide users, ensuring the team provides high-quality support services and meets its performance targets.
· Triage and provide technical support to our usersâ requests at site, with a focus on supporting Emerson Syncade and DeltaV.
· Develop and implement strategies to improve the quality and efficiency of the support services provided by the team. Identify opportunities for process improvements and automation, and work with Global Manager to implement these changes.
· Develop and maintain relationships with key stakeholders, including users and team managers.
· Lead Digital Plant Tier 1 meeting cadence, represent FLS in DP Tier 2 meetings
· Report planned outages to site and represent site in planned outage planning meetings both globally and site specific.
· Work with Global Manager to develop and maintain policies and procedures for the application support team, ensuring that they are up-to-date and compliant with relevant regulations and standards.
· Work closely with Global Manager and report on the performance of the application support team, providing regular updates to senior management.
· Provide technical guidance, mentoring, leadership and support to the application support team, ensuring that team members have the necessary skills and knowledge to perform their roles effectively and the team members remain motivated and engaged. Team members will
o be focused on identifying and resolving complex technical issues, ensuring the issues are resolved in a timely and efficient manner,
o document and record issues and escalations to help build a knowledge base, and
o escalate to the successful candidate as needed.
· Develop and maintain knowledge of EMES infrastructure, Emerson Syncade Software and DeltaV, ensuring that you are up to date with the latest features and functionality.
· Participate in training and development activities to enhance your skills and knowledge.
· Collect feedback and voice-of-customer and share with internal teams.
· Work closely with support team and global manager to develop and maintain policies and procedures for the application support team, ensuring that they are up-to-date and compliant with relevant regulations and standards.
Experience Required:
· BA/BS degree in Computer Science, Information Technology, Chemical Engineer or a related field. Associates or Technical degree or equivalent support / managerial experience will be considered.
· 1-3 years relevant experience preferred such as in a team lead / management application support capacity.
· Experience in providing technical support.
· Strong analytical, problem solving, and technical skills, preferably with a focus on Emerson Syncade and DeltaV, with the ability to identify, resolve, and log technical issues.
· Excellent communication in English and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
· Ability to work independently and as part of a team.
· Strong attention to detail and ability to prioritize tasks.
· Willingness to learn and develop new skills.
· Demonstrated ability to collaborate across functions in a highly matrixed organization within a global setting.
· Be experienced in working with manufacturing platforms (i.e. Oracle or similar), looking for opportunities where the systems could improve business effectiveness and customer service.
· Strong problem solver and facilitator, especially in highly ambiguous situations.
· Experience in pharma manufacturing and technology sector.
· Experience working in a global environment with the ability to manage remote teams.
Key skills desired:
· Ability to navigate ambiguity and solve problems in a fast-paced environment.
· Strong technology acumen and understanding of the intersection of business & IT related challenges.
· Ability to make complexities more easily understood through speech and written narrative and possess excellent professional written and verbal communication as well as interpersonal skills.
· Strong developer of effective partnerships and relationships with all levels and geographies.
· Commitment and passion for achieving desired outcomes such as customer satisfaction (i.e., value, quality, speed and so on).
· Be well-organized, able to manage multiple tasks, and prioritize effectively.
· Possess patience and maturity and remain calm under pressure.
· Strong leadership and management skills, with the ability to motivate and engage a team.
· Display a sense of urgency in completion of key responsibilities.
· Possess attention to detail.
Travel required:
· 5-10%
Job Summary
Reporting to the IT Service Manager the successful candidate will focus on supporting two main applications: Emerson Syncade and DeltaV. These two platforms are pivotal in supporting the Manufacturing Execution System for BMS manufacturing site. The Application Support Lead Engineer will be responsible for ensuring the smooth operation of MFG support in direct communication with remote site lead for and approximately 8 remote engineers who will identify and resolve technical issues.Certifications Required
BA/BS degree in Computer Science IT Chemical Engineer or a related field. Strong analytical problem solving and technical skills preferably with a focus on Emerson Syncade and DeltaV.
-
Application Support Engineer Syncade
4 weeks ago
Summit, United States Cognizant Full timeTitle: Application Support Lead Engineer Syncade - Delta V Location: USA – Devens, MA – Summit, NJ – Bothell, WA Job Description We are seeking a highly skilled Lead Engineer to join our Application Support Team. The successful candidate will be responsible for fully engaging a remote team of engineers who will meet their performance targets by...
-
Application Support Engineer Syncade
4 weeks ago
Summit, United States Cognizant Full timeTitle: Application Support Lead Engineer Syncade - Delta V Location: USA – Devens, MA – Summit, NJ – Bothell, WA Job Description We are seeking a highly skilled Lead Engineer to join our Application Support Team. The successful candidate will be responsible for fully engaging a remote team of engineers who will meet their performance targets by...
-
Application Support Engineer Syncade
1 month ago
Summit, United States Cognizant Full timeTitle: Application Support Lead Engineer Syncade - Delta V Location: USA – Devens, MA – Summit, NJ – Bothell, WA Job Description We are seeking a highly skilled Lead Engineer to join our Application Support Team. The successful candidate will be responsible for fully engaging a remote team of engineers who will meet their performance targets by...
-
Senior Application Support Engineer
1 day ago
Summit, New Jersey, United States Bristol-Myers Squibb Full timeJob DescriptionBristol-Myers Squibb is seeking a highly skilled Senior Application Support Engineer to join our Application Support Team.Key Responsibilities:Provide technical support to our site users, ensuring the smooth operation of MFG support in direct communication with remote site lead and a team of engineers.Triage and provide technical support to...
-
Sr. Project Engineer
1 month ago
Summit, United States System One Full timeSr. Project Engineer – Pharmaceutical Applications Responsibilities Review, understand and execute the scope as defined in the order entry package – both technically and commercially for pharmaceutical projects Prepare GAANT chart for project, update changes in real time and communicate with customer when changes occur Manage all aspects of the...
-
Sr. Project Engineer
1 month ago
Summit, United States System One Holdings, LLC Full timeSr. Project Engineer - Pharmaceutical Applications Responsibilities Review, understand and execute the scope as defined in the order entry package - both technically and commercially for pharmaceutical projects Prepare GAANT chart for project, update changes in real time and communicate with customer when changes occur Manage all aspects of the project to...
-
Validation Support
1 week ago
Summit, United States System One Full timeJob Title: Validation support Location: Summit, NJ Type: Contract Responsibilities Support Lifecycle Document Management System Develops protocols, and associated reports while adhering to a change management process. Supports the execution of equipment qualifications and validation protocols Supervises vendors for qualification functions. Develops...
-
Software Engineering Manager
1 month ago
Summit, United States Wells Fargo Full timeSoftware Engineering ManagerWells Fargo - Summit, NJAbout this role: Wells Fargo is seeking a Software Engineering Manager to work in Financial Crimes Technology Data. This role will report to Financial Crimes Technology Data senior manager with primary responsibility to manage a big new data application and associated development team members. This...
-
Actimize engineer
1 week ago
Summit, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!Strategic Staffing Solutions is currently looking for a Software Engineer for a W2 contract opportunity with one of our largest clients! Candidates should be willing to work on our W2 ONLY.Job Title: Software Engineer-NICE/ActimizeJob # :237633Role Type: W2 only.Duration: 12 monthsLocation: SUMMIT NJSchedule:...
-
Actimize engineer
1 week ago
Summit, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!Strategic Staffing Solutions is currently looking for a Software Engineer for a W2 contract opportunity with one of our largest clients! Candidates should be willing to work on our W2 ONLY.Job Title: Software Engineer-NICE/ActimizeJob # :237633Role Type: W2 only.Duration: 12 monthsLocation: SUMMIT NJSchedule:...
-
Senior Project Manager
7 days ago
Summit, New Jersey, United States System One Full timeAbout the RoleWe are seeking a highly experienced Senior Project Engineer to join our team at System One. As a key member of our engineering team, you will be responsible for managing pharmaceutical projects from start to finish, ensuring timely and cost-effective delivery.Key ResponsibilitiesProject Management: Review, understand, and execute project scope...
-
Summit, United States Artech Full timeTitle: Engineering - Validation Engineer Job Duration: 12+ Months (possible extensions) Job Location: Summit, NJ Job Description: 50% onsite required Work schedule: M-F (Should be flexible on timings based on business needs) Purpose and Scope of Position: The CSV Engineer supports the successful implementation of manufacturing and laboratory equipment, and...
-
Nice actimize engineer
1 week ago
Summit, United States Randstad Full timejob summary: Mandatory hybrid on-site work in Summit, NJ Top Skills 4 years of experience as an Engineer 2 years of Actimize Case Manager/ActOne/RCM experience Java Plugin Development Actimize is a new product being implemented to this group, it's a multi-year project that will eventually transition to another team. Will be part of L1 delivery team....
-
Lead Middleware Solutions Engineer
2 weeks ago
Summit, New Jersey, United States Wells Fargo Full timeAbout this Position: Wells Fargo is in search of a Lead Middleware Solutions Engineer to join our Chief Technology Office. The Chief Technology Office (CTO) is dedicated to delivering engineering solutions encompassing computer hardware, software, networking, middleware, and database tools tailored to fulfill the organization's requirements. Additionally,...
-
Software Engineer
3 months ago
Summit, United States Motion Recruitment Full timeOutstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Software Engineer in Summit NJ (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150...
-
Senior Project Manager
5 days ago
Summit, New Jersey, United States System One Holdings, LLC Full timeJob SummaryWe are seeking a highly experienced Senior Project Manager to lead our pharmaceutical projects. The ideal candidate will have a strong background in managing complex projects, excellent communication skills, and the ability to work effectively with cross-functional teams.Key ResponsibilitiesProject Planning and ExecutionDevelop and execute project...
-
Director of Engineering
3 weeks ago
Summit, United States iStaff Global Solutions Full timeHi,The job responsibilities and requirements are as follows(Direct Hire/Fulltime Job with Benefits) in Summit, NJ. Responsibilities: Focus on Specialization: Dry Powder Processing Machinery. • Supervision and direct interface with Mechanical Engineering Design staff• Supervision and direct interface with Project Engineering staff on major projects and...
-
Director of Engineering
4 weeks ago
Summit, United States iStaff Global Solutions Full timeHi,The job responsibilities and requirements are as follows(Direct Hire/Fulltime Job with Benefits) in Summit, NJ. Responsibilities: Focus on Specialization: Dry Powder Processing Machinery. • Supervision and direct interface with Mechanical Engineering Design staff• Supervision and direct interface with Project Engineering staff on major projects and...
-
Visionary Engineering Leader
4 days ago
Summit, New Jersey, United States Hosokawa Micron Powder Systems Full timeJob Overview:The Director of Engineering will assume overall responsibility for the effective functioning of Engineering/IT operations. This includes formulating and executing comprehensive budgets for both departments, incorporating strategic plans for operational enhancement. The successful candidate will direct the activities of Project, Design, and...
-
Junior Engineer
2 weeks ago
Summit, United States Azzur Group Full timeDescriptionEssential Duties and Responsibilities Azzur personnel are expected to live up to our core values at all times and exhibit a high level of integrity and personal responsibility, especially when interacting with our valued clients. The following is a short list of the typical responsibilities and deliverables of any given project. The level of...