Senior Application Support Engineer

2 days ago


Summit, New Jersey, United States Bristol-Myers Squibb Full time
Job Description

Bristol-Myers Squibb is seeking a highly skilled Senior Application Support Engineer to join our Application Support Team.

Key Responsibilities:
  • Provide technical support to our site users, ensuring the smooth operation of MFG support in direct communication with remote site lead and a team of engineers.
  • Triage and provide technical support to our users' requests at site, with a focus on supporting Emerson Syncade and DeltaV.
  • Develop and implement strategies to improve the quality and efficiency of the support services provided by the team.
  • Develop and maintain relationships with key stakeholders, including users and team managers.
  • Lead Digital Plant Tier 1 meeting cadence, represent FLS in DP Tier 2 meetings.
  • Report planned outages to site and represent site in planned outage planning meetings both globally and site specific.
  • Work with Sr. Manager Front Line Application Support to develop and maintain policies and procedures for the application support team.
  • Provide technical guidance, mentoring, leadership and support to the application support team.
Requirements:
  • BA/BS degree in Computer Science, Information Technology, Chemical Engineer or a related field preferred.
  • 4-6 years relevant experience preferred such as in a team lead / management application support capacity.
  • Experience in providing technical support.
  • Strong analytical, problem solving, and technical skills, preferably with a focus on Emerson Syncade and DeltaV.
  • Excellent communication in English and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and ability to prioritize tasks.
  • Willingness to learn and develop new skills.
  • Demonstrated ability to collaborate across functions in a highly matrixed organization within a global setting.
Preferred Skills:
  • Ability to navigate ambiguity and solve problems in a fast-paced environment.
  • Strong technology acumen and understanding of the intersection of business & IT related challenges.
  • Ability to make complexities more easily understood through speech and written narrative, and possess excellent professional written and verbal communication as well as interpersonal skills.
  • Strong developer of effective partnerships and relationships with all levels and geographies.
  • Commitment and passion for achieving desired outcomes such as customer satisfaction.
Travel Requirements:
  • 5-10% travel required.


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