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Automotive Services Specialist

2 months ago

Spring, United States AAA Texas Full time
Automotive Services Specialist

We are seeking an Automotive Services Specialist to expand and maintain our network of Approved Auto Repair facilities. This role will be responsible for developing and improving our strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program.

What You’ll Do:

  • Performing onsite inspections and evaluations of AAR facilities to ensure compliance with Club Standards and Criteria.

  • Working with facility owners and managers on proper repair procedures and documentation requirements for Club members.

  • Collecting past due annual fees owed by AAR facilities.

  • Investigating and resolving issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, and authorization.

  • Identifying and contracting prospective facilities in accordance with Club Standards and Criteria.

  • Networking to develop and maintain industry relationships.

  • Providing automotive consultation to Club members, AAR facilities, and other Club departments.

  • Monitoring facility program compliance and addressing any outstanding issues.

  • Training Club employees on the importance of AAR referrals and proper use of club technology for referrals.

  • Collaborating with facility management on marketing and co-branding of facilities.

  • Assisting with other duties and responsibilities as assigned or required.

What You’ll Need:

  • 4 year College degree or equivalent work experience (preferred)

  • Minimum 10 years comprehensive, hands-on experience in the automobile repair industry.

  • Automotive Service Excellence (ASE) "Master Automobile Technician" Certification and C1 Automotive Service Consultant required.

  • Familiarity with Mitchell1 and All data estimating and repair software.

  • Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office.

  • Excellent communication skills, both written and oral.

Safe Business Driving Requirement

  • Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer