Automotive Services Specialist
4 weeks ago
We are seeking an Automotive Services Specialist to expand and maintain our network of Approved Auto Repair facilities.
This role will be responsible for developing and improving our strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program.
Key Responsibilities:
- Performing onsite inspections and evaluations of AAR facilities to ensure compliance with Club Standards and Criteria.
- Working with facility owners and managers on proper repair procedures and documentation requirements for Club members.
- Collecting past due annual fees owed by AAR facilities.
- Investigating and resolving issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, and authorization.
- Identifying and contracting prospective facilities in accordance with Club Standards and Criteria.
- Networking to develop and maintain industry relationships.
- Providing automotive consultation to Club members, AAR facilities, and other Club departments.
- Monitoring facility program compliance and addressing any outstanding issues.
- Training Club employees on the importance of AAR referrals and proper use of club technology for referrals.
- Collaborating with facility management on marketing and co-branding of facilities.
- Assisting with other duties and responsibilities as assigned or required.
Requirements:
- 4 year College degree or equivalent work experience (preferred)
- Minimum 10 years comprehensive, hands-on experience in the automobile repair industry.
- Automotive Service Excellence (ASE) "Master Automobile Technician" Certification and C1 Automotive Service Consultant required.
- Familiarity with Mitchell1 and All data estimating and repair software.
- Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office.
- Excellent communication skills, both written and oral.
- Safe Business Driving Requirement
- Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required.
Benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more)
At AAA Texas, we value diversity and inclusion. We believe that our employees are our greatest strength, and we strive to create a workplace that is welcoming and inclusive for all.
We are an Equal Opportunity Employer and welcome applications from qualified candidates of all backgrounds.
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