Medical Support Assistant

2 weeks ago


Naval Medical Center San Diego, United States Military Treatment Facilities Under Dha Full time

Receive and respond to callers needing to schedule, reschedule, or cancel appointments at the Medical Treatment Facility or outpatient specialty clinics.
Screen patients to verify eligibility status for military or federal providers who are able to accommodate space available patients.
Ask questions to help determine the type of appointment required and gathers relevant patient data to input into the Composite Health Care System (CHCS).
Identify and re-direct or refer urgent calls to professional staff for immediate action.
Record voicemail and other messages or physician orders' pertaining to detailed reports, prescription refills requests, and other test result inquiries



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