Front Desk Supervisor

3 weeks ago

Garden City, United States Hampton Inn Garden City Full time
Overview

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Compensation: $19-20/hr

Your Growth Path

Assistant Front Office Manager Front Office Manager Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associates or Bachelors degree preferred.
  • 1+ year hotel front desk experience required.

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Source: Hospitality Online

  • Front Desk Supervisor

    4 weeks ago

    Garden City, United States Hampton Inn Garden City Long Island Full time

    Overview: Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $19-20/hr Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager   Your Focus Interview, select, train, schedule, coach, and...

  • Front Desk Supervisor

    1 month ago

    Garden City, United States Hampton Inn Garden City Full time

    Overview Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $19-20/hr Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support...

  • Front Desk Supervisor

    1 month ago

    Garden City, United States Hampton Inn Garden City Long Island Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $19-20/hr Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates,...

  • Front Desk Supervisor

    1 month ago

    Kansas City, United States Origin Hotel Kansas City Full time

    Front Desk Supervisor Location: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...

  • Front Desk Supervisor

    1 month ago

    Kansas City, Missouri, United States Origin Hotel Kansas City Full time

    Front Desk SupervisorLocation: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will also...

  • Front Desk Supervisor

    2 weeks ago

    Kansas City, United States Origin Hotel Kansas City Full time

    Front Desk Supervisor Location: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor...

  • Front Desk Supervisor

    1 week ago

    Kansas City, Missouri, United States Origin Hotel Kansas City Full time

    Front Desk SupervisorLocation: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...

  • Front Desk Supervisor

    2 months ago

    Panama City Beach, Florida, United States Bluegreen Vacations Full time

    Bayside Resort & Spa, located in Panama City Beach, FL, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately Schedule: Full-Time; Varying shifts including AM & PM ShiftsAddress: 4114 Jan Cooley Dr, Panama City Beach, FL 32408 Be part of a team committed to creating lasting vacation memories #PowerOfVacation BENEFITS YOU'LL ENJOY: 21...

  • Front Desk Supervisor

    3 weeks ago

    Salt Lake City, United States Zermatt Resort Full time

    Zermatt Utah Resort & Spa is hiring a full-time Front Desk Supervisor . The Front Desk Supervisor's main role is to ensure a positive, efficient and professional check in and check out for Hotel guests. This position is instrumental in creating an inspiring hospitality experience for the guest from the time of arrival to their departure through billing....

  • Front Desk Supervisor

    2 months ago

    Traverse City, United States Park Place Hotel Full time

    Job Summary: We are currently seeking a highly motivated and professional individual to join our team as a Front Desk Supervisor at Park Place Hotel in Traverse City, Michigan. As the Front Desk Supervisor, you will be responsible for overseeing the daily operations of our front desk and ensuring exceptional customer service for our guests. This is a...

  • Front Desk Supervisor

    4 weeks ago

    Arizona City, United States Westgate Resorts Full time

    **Front Desk Supervisor** * 6302 E McKellips Rd, Mesa, AZ * Full-time **Company Description** **ABOUT WESTGATE RESORTS** Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world...

  • Front Desk Supervisor

    2 weeks ago

    Kansas City, United States KMG Hotels Full time

    SpringHill Suites is looking for an energetic, responsible, reliable, front desk supervisor ready to lead the team to the success of the busy season of Worlds Of Fun! Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Office Supervisor will take the...

  • Front Desk Supervisor

    3 weeks ago

    Park City, United States Westgate Resorts Full time

    Job Description The Front Office Supervisor supports the Director of Front Office in overseeing daily operations related to guest reception, guest services, reservations, and concierge. This role includes managing financial performance and providing proactive strategic leadership. As an active business partner, the Front Office Supervisor contributes to...

  • Front Desk Supervisor

    2 weeks ago

    Ocean City, United States HEI Hotels & Resorts Full time

    Be apart of an exciting Multimillion Dollar Transformation of this Oceanfront Hotel at Ashore, Ocean City's newest hotel featuring brand new guest rooms, restaurants, bars, and "beach club" which is a completely new offering to Ocean City. Under new Front Desk, Supervisor, Office Manager, Hotel

  • Front Desk Supervisor

    1 month ago

    Park City, United States Steinlodge Full time

    ** Front Desk Supervisor - Chateaux** **Job Category****:** Rooms Division **Requisition Number****:** FRONT02529 Showing 1 location **Job Details** **Description** Minimum 2 years front desk /resort hotel experience. Supervisory experience preferred. Effective communicator. Excellent interpersonal skills. Strong understanding of hotel property management...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Description We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards....

  • Hotel Front Desk Supervisor

    1 day ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants...

  • Front Desk Supervisor

    2 weeks ago

    Oklahoma City, United States Omni Hotels Full time

    Location: Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment...

  • Hotel Front Desk Supervisor

    3 weeks ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Job DescriptionJob DescriptionWe’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer...

  • Front Desk Supervisor

    3 weeks ago

    Jefferson City, United States Jefferson City Capitol Plaza Full time

    Hotel:Jefferson City Capitol PlazaFront Desk SupervisorFull time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Pay Rate:At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our...