Front Desk Supervisor
4 weeks ago
Zermatt Utah Resort & Spa is hiring a full-time
Front Desk Supervisor .
The Front Desk Supervisor's main role is to ensure a positive, efficient and professional check in and check out for Hotel guests. This position is instrumental
in creating
an inspiring hospitality experience for the guest from the time of arrival to their departure through billing.
Responsibilities
Able to welcome guests in a friendly and welcoming way.
Knowledgeable with all check-in/out policies and procedures.
Familiar and able to address guest scenarios.
Able to make and adjust reservations.
Understand and able to control guest room inventory.
Understand and able to work with all systems associated with the front desk.
Familiar with the Hotel and able to describe to guests.
Train new front desk associates.
Distribute appropriate information to staff.
Familiar with the area and services offered by the Hotel.
Familiar with Wyndham Rewards.
Able to fun the front desk in the absence of the Assistant Front Office/Front Office Manager.
Able to follow the front office checklist and confirm the process is being followed timely and efficiently.
Additional duties as assigned by the Assistant Front Desk Manager/ Front Desk Manager.
Qualifications
High School Diploma or equivalent certification
Previous front desk experience preferred
Cash handling experience required
Ability to stand for long periods of time
General understanding of the Hotel industry
Positive, empathetic demeanor
Strong knowledge of Microsoft Office Software and property management systems
Ability to work various shifts
(nights, weekends and holidays)
The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.
* Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer) *
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