Front Desk Supervisor
6 days ago
Overview:
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Compensation: $19-20/hr
Your Growth Path
Assistant Front Office Manager Front Office Manager Assistant General Manager
Your Focus
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associates or Bachelors degree preferred.
- 1+ year hotel front desk experience required.
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us :HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
-
Front Desk Supervisor
1 week ago
Garden City, United States Hampton Inn Garden City Full timeOverview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $19-20/hr Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support...
-
Front Desk Supervisor
3 weeks ago
Garden City, United States SightMD Full time**A career that changes lives.** SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of...
-
Front Desk Supervisor
3 weeks ago
Garden City, United States Sight Medical Doctors Full timeJob DescriptionJob DescriptionA career that changes lives.SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled...
-
Front Desk Supervisor
1 week ago
Kansas City, United States Origin Hotel Kansas City Full timeFront Desk Supervisor Location: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...
-
Front Desk Supervisor
2 months ago
Atlantic City, United States psg Full timePosition: Front Desk Supervisor Location: Atlantic City, NJ JOB DESCRIPTION T itle: Front Desk Supervisor Reports To: Community Manager FLSA Status: Non-Exempt Supervises Others: No Primary Responsibilities: Meets and greets residents; checks guests Front Desk, Supervisor, Customer Service, Hotel, Staffing, Communication
-
Front Desk Supervisor
1 week ago
Kansas City, Missouri, United States Origin Hotel Kansas City Full timeFront Desk SupervisorLocation: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will also...
-
Front Desk Supervisor
2 months ago
Plant City, United States Shaner Hotel Group, Inc. Full timeThe Front Desk Supervisor is responsible for maintaining a high quality of service offered to guests through the management of reservations, registration and guest accounting. The Supervisor must keep staff informed of all new policies and procedures Supervisor, Front Desk, Management
-
Front Desk Supervisor
4 weeks ago
Oklahoma City, United States Colcord Hotel Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay....
-
Front Desk Supervisor
2 weeks ago
Oklahoma City, Oklahoma, United States Colcord Hotel Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay....
-
Front Desk Supervisor
1 month ago
Oklahoma City, United States Omni Hotels & Resorts Full timeOmni Oklahoma City Hotel is seeking a passionate Front Desk Supervisor to join the opening team of this brand new upscale hotel int he heart of Oklahoma City This team member will ensure the appropriate checking in and checking out of guests in a cou Front Desk, Supervisor, Hotel, Omni
-
Front Desk Supervisor
2 months ago
Junction City, United States Atrium Hospitality Full timeHotel: Junction City Courtyard. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence The Junction City Courtyard by Marriott is seeking a highly motivated, detail orientated individual t Front Desk, Supervisor, Office Manager, Customer Service, Hotel, Associate
-
Front Desk Supervisor
4 weeks ago
Kansas City, United States Atrium Hospitality Full timeHotel: Kansas City Homewood Suites. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate: $19.95 At Atrium Hospitality, we want our associates to have positive experiences; and Front Desk, Supervisor, Customer Service, Hotel, Associate
-
Front Desk Supervisor
2 months ago
Kansas City, United States Atrium Hospitality Full timeHotel: Kansas City Embassy Suites. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate:At Atrium Hospitality, we want our associates to have positive experiences; and we strive Front Desk, Supervisor, Customer Service, Hotel, Associate
-
Front Desk Supervisor
4 weeks ago
Panama City Beach, Florida, United States Bluegreen Vacations Full timeBayside Resort & Spa, located in Panama City Beach, FL, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately Schedule: Full-Time; Varying shifts including AM & PM ShiftsAddress: 4114 Jan Cooley Dr, Panama City Beach, FL 32408 Be part of a team committed to creating lasting vacation memories #PowerOfVacation BENEFITS YOU'LL ENJOY: 21...
-
Front Desk Supervisor
2 weeks ago
Kansas City, Missouri, United States Atrium Hospitality Full timeHotel: Kansas City Homewood Suites. Front Desk Supervisor. Full time.Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate: $19.95 At Atrium Hospitality, we want our associates to have positive experiences; and Front Desk, Supervisor, Customer Service, Hotel, Associate
-
Front Desk Supervisor
4 weeks ago
Panama City Beach, United States Bluegreen Vacations Full timeBayside Resort & Spa, located in Panama City Beach, FL, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Schedule: Full-Time; Varying shifts including AM & PM ShiftsAddress: 4114 Jan Cooley Dr, Panama City Beach, FL 32408 Be part of a team committed to creating lasting vacation memories! #PowerOfVacation BENEFITS...
-
Front Desk Supervisor
4 weeks ago
Panama City Beach, United States Bluegreen Vacations Full timeJob Description Bayside Resort & Spa , located in Panama City Beach, FL, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Schedule: Full-Time; Varying shifts including AM & PM Shifts Address : Jan Cooley Dr, Panama City Beach, FL Be part of a team committed to creating lasting vacation memories!...
-
Front Desk Supervisor
2 weeks ago
Kansas City, Missouri, United States Hilton Hotels & Resorts Full timeOversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Front Desk, Supervisor, Hospitality, Customer Service, Hotel
-
Front Desk Supervisor
2 months ago
Kansas City, United States Hilton Hotels & Resorts Full timeOversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Front Desk, Supervisor, Hospitality, Customer Service, Hotel
-
Hotel Front Desk Supervisor
1 month ago
Culver City, United States Aimbridge Hospitality Full timeThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Hotel, Supervisor, Hospitality, Associate, Operations