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Front Desk Supervisor

3 months ago

Traverse City, United States Park Place Hotel Full time

Job Summary:

We are currently seeking a highly motivated and professional individual to join our team as a Front Desk Supervisor at Park Place Hotel in Traverse City, Michigan. As the Front Desk Supervisor, you will be responsible for overseeing the daily operations of our front desk and ensuring exceptional customer service for our guests. This is a full-time, hourly position with opportunities for growth within our company.

Compensation & Benefits:

- Competitive hourly pay
- Health, dental, and vision insurance
- Paid time off and sick leave
- Retirement plan options
- Employee discounts at Park Place Hotel and other affiliated hotels
- On-the-job training and development opportunities

Responsibilities:

- Supervise and manage the front desk team, including scheduling, training, and motivating staff members
- Ensure smooth check-in and check-out processes for guests, resolving any issues that may arise
- Maintain accurate records of room availability and guest accounts
- Handle guest complaints and concerns in a professional and timely manner
- Monitor and maintain the cleanliness and organization of the front desk and lobby area
- Work closely with other departments to ensure seamless guest experiences
- Assist with guest inquiries and provide helpful information about the local area
- Handle cash and credit transactions accurately and follow proper procedures
- Assist with daily reporting and accounting tasks
- Uphold and enforce all hotel policies and procedures
- Attend departmental meetings and trainings as required by management
- Other duties as assigned

Requirements:

- High school diploma or equivalent
- Prior experience in customer service, hospitality, or related field preferred
- Previous supervisory or leadership experience a plus
- Exceptional communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
- Proficient computer skills, including knowledge of hotel reservation systems
- Available to work varied shifts, including weekends and holidays
- Must be able to stand and walk for extended periods of time and lift up to 50 pounds
- Must be legally authorized to work in the United States

EEOC Statement:

Park Place Hotel is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other legally protected status.