Customer Success Representative

1 month ago

Durham, United States Nutanix Full time

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you hungry, humble, honest, with heart? Do you have a passion for Enterprise Cloud Technology and a vision for the future of business? If so, join Nutanix as a Customer Success Representative and be part of a dynamic team that delivers exceptional customer service, improves retention, and drives revenue growth.

About the Team

At Nutanix, the Customer Success team based in Raleigh-Durham embodies a collaborative and dynamic work culture. The team is made up of talented individuals who are passionate about delivering exceptional service to our customers. With a focus on teamwork and shared success, the Customer Success team thrives in an environment that values collaboration and innovation. Despite being mostly based in Raleigh-Durham, the team works seamlessly across locations, leveraging technology to stay connected and deliver outstanding results.

You will report to the Senior Manager, Customer Success, who is dedicated to providing mentorship and guidance to help you excel in your role. As part of a hybrid work setup, you will have the flexibility to work remotely most days, with just one day required in the office to engage with your colleagues and collaborate on projects. This balance allows for a mix of independent work and team interaction, ensuring that you can focus on delivering top-notch service to our customers while also enjoying a flexible work environment.

Your Role

  • Deliver exceptional customer service and improve customer retention and subscription renewals

  • Advise customers on maximizing the value of Nutanix solutions

  • Work closely with regional sales organization and Renewal Quote Representatives to maximize renewal revenue and rate

  • Collaborate with Field Sales Account Managers and Systems Engineers to focus on adoption and utilization of portfolio

  • Develop strong relationships with customers and drive the design of tailored optimization plans

  • Maintain consistent client-facing activities to increase product adoption and deliver value

  • Present progress checks and drive customer conversations surrounding adoption and license expiration

  • Develop strategic long-term plans with customers and manage adoption and implementation

  • Coordinate resolution of post-sale implementation issues with Engineering and Services team

What You Will Bring

  • 4-6 years of software sales and customer adoption experience

  • Successful track record with renewal and recurring revenue model

  • Ability to connect customers' business objectives with technology solutions

  • Knowledge of virtualization, storage, servers, Cloud, and networking preferred

  • Strong communication, prioritization, and time management skills

  • Bachelor's degree or equivalent

  • Ability to drive customer success and improvement

  • Collaborative and strategic mindset

The pay range for this position at commencement of employment is expected to be between USD $ 26.05 and USD $ 52.09 per hour.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.

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