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Customer Care Representative

5 months ago

Durham, United States Chemtek Full time
Job DescriptionJob DescriptionSalary:

At CHEMTEK, we're not just participating in our industry; we're leading a revolution to become the most responsive and customer-centric solutions partner in the aviation, highways, public works and civil engineering sectors. Our innovative approach to engaging, educating, and expanding our user base is unprecedented in our market space.  Reaching out through entertaining interesting campaigns on Instagram, YouTube, and TikTok, we have captivated the industry, amassing thousands of followers and over a billion views. This groundbreaking strategy has generated an overwhelming influx of customers, pushing the boundaries of what we thought possible and significantly outpacing our current capacity to respond. With our "Customer First" philosophy, the urgency to maintain rapid response rates has never been more critical. Our President is calling for reinforcements—we need a Customer Care Representative who can help our clients with every request to keep pace with our growth and help sustain the high standards our customers expect.

 

What You Will Work On        

  • Manage All Incoming Telephone Calls and Email Requests
  • Listen, Help and Serve our Customers by building relationships and trust.
  • Helping Customers with everything from reaching the right person to placing an order.
  • Log all activities and findings in Salesforce.
  • Collaborate with Sales Teams to identify new business opportunities.
  • Serve as the initial contact for our prospects.
  • Provide fast and responsive customer service.
  • Manage inquiries promptly via Live Chat, email or phone.
  • Answer phone calls. Respond to Web requests.
  • Know our market, our products and have the answers to every question
  • Help with Customers’ every concern with our Customer First culture.

 

Qualifications

  • Experience in a prospect/customer facing sales/support role
  • Experience with Salesforce or other CRM
  • An effective communicator, having worked with both prospects and internal sales teams
  • An organized individual who demonstrates strong attention to detail while being able to multitask many requests and varying needs
  • Demonstrates the ability to listen with a purpose to gather important information during a sales call and/or meeting
  • A self-starter who is continually learning and developing
  • You’re an overachiever. You never quit, never take no for an answer, and ultimately succeed in everything you do

 

Where You Will Work

You will be part of our Marketing and Sales Team who are located in the historic American Tobacco Campus District in downtown Durham, NC.  Modern offices in a historic setting with entertainment, restaurants, covered parking just steps away.  You must live within a commutable drive or relocate prior to starting.

 

What you Can Expect

Pay based upon experience and ability with starting from $ 16.00 to $ 20.00 Hour.

Health Insurance and Expense Reimbursement for Family

Holidays with 8 Days at Christmas, Paid Time Off, Sick Time, Vacation

Paid Time Off for Volunteer Activities

401 K with Company Contribution

Company Events for You and Your Family

Free Covered Parking

 

Chemtek is a family owned and operated company with next generation ideas and innovation providing unique chemical solutions to the road construction and aviation industries. As we grow, we are seeking dedicated hard-working individuals who share our ideals of working hard, taking ownership and really enjoy getting up and going to work. Life is fun, work is challenging and new opportunities are always right around the corner. Be part of a Team that will appreciate your part in our success.  (Learn about us at PavePro.com and on Instagram, TikTok, and Chemtekinc.com).