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Customer Relations Representative

2 months ago

Durham, North Carolina, United States Fidelity Investments Full time

Customer Service Associate

Job Overview:

Are you seeking a role where you can truly impact the lives of others? If so, we invite you to consider a position with our team. We are looking for dedicated individuals who are passionate about assisting others and providing exceptional service.

This is a full-time, phone-based customer service role, and a background in finance is not required to excel in this position. We are committed to providing comprehensive training, lasting eight to nine weeks, ensuring you have the necessary tools and support to thrive. As part of a new hiring cohort, you will also have a network of peers to lean on for guidance.

Work Schedule: Monday to Friday. Training hours are from 8:30 AM to 5:00 PM, and after training, you must be available for an 8-hour shift between 12:00 PM and 8:30 PM.

Regular attendance at our facilities is a key aspect of our workplace culture, so please consider your commute when applying.

Your Contributions:

  • Building rapport and demonstrating empathy to ensure customers feel valued.
  • Providing professional assistance while adhering to measurable business objectives.
  • Utilizing internal resources effectively to find the best solutions for clients.
  • Exhibiting outstanding customer service skills and the determination to resolve issues accurately.
  • Clearly defining problems and escalating concerns when necessary.
  • Taking the initiative to gain the knowledge required to address customer inquiries effectively.
  • Representing the company’s values to our clients.
  • Contributing your insights to our continuous improvement processes.

Qualifications and Skills:

A degree or relevant customer service experience is beneficial. If you do not possess a degree but are interested in pursuing one, we offer tuition reimbursement programs to support your educational goals.

  • Strong listening and empathy skills to assist our diverse clientele.
  • Excellent communication abilities, both written and verbal.
  • A service-oriented mindset and a supportive team player attitude.
  • Commitment to delivering an outstanding customer experience.
  • Proficiency in using personal computers.
  • Proactive problem-solving capabilities.
  • Flexibility to adapt to various work environments.
  • Ability to manage challenging conversations effectively.
  • Skillful questioning to uncover customer needs.
  • Identifying necessary actions to achieve positive outcomes.

Career Development Opportunities:

As a successful Customer Service Associate, you will have the chance to explore various career paths. Your manager will collaborate with you to set career objectives and develop a plan to achieve your personal goals.

Company Overview:

At Fidelity Investments, our clients are central to everything we do. As a privately held organization with a rich history, our mission has consistently been to enhance the financial well-being of our clients. We assist individuals in investing and planning for their futures, help organizations provide benefits to their employees, and offer investment and technology solutions to institutions and independent advisors.

Join Us:

At Fidelity, you will discover countless opportunities to build a meaningful career that positively influences the lives of others, including your own. We provide flexible benefits that support you throughout your career journey, empowering you to excel both professionally and personally. We welcome individuals from diverse backgrounds and perspectives to help us innovate and make a difference for our clients and communities.

Fidelity Investments is an equal opportunity employer, committed to fostering a culture of inclusion and belonging.