Call Center Representative
2 months ago
Benefits:
Competitive base salary - $17-$22/hour depending on experience
Performance-based incentives and bonuses.
Comprehensive benefits package including health, dental, and vision insurance.
Opportunities for professional growth and development.
Full-time
Responsibilities:
Key Responsibilities:
Inbound Calls:
Handle incoming customer inquiries promptly and professionally.
Provide product and service information to customers.
Identify customer needs and recommend appropriate products or services.
Upsell additional products or services to existing customers.
Resolve customer complaints and issues effectively and efficiently.
Maintain detailed and accurate customer records in the database.
Outbound Calls:
Make outbound calls to potential and existing customers.
Generate sales leads and follow up on leads.
Promote and sell products or services to prospective customers.
Meet or exceed monthly sales targets.
Maintain a high level of product knowledge to answer customer questions accurately.
Record call information and update customer records.
General Responsibilities:
Achieve personal and team sales goals.
Participate in ongoing training to enhance product knowledge and sales skills.
Provide feedback to management on customer trends and areas for improvement.
Collaborate with team members to achieve common goals.
Adhere to company policies and procedures.
Working hours: 7:00 AM - 6:00 PM (Various Shifts Available)
Skills:
Fluent in a secondary language, preferably Spanish, beneficial but not necessary
Education:
High School
Experience:
0-1 years
Qualifications:
Sales Skills: Ability to persuade and influence customers, close sales, and achieve sales targets (Outbound Call Center Representative)
Upselling Skills: Ability to identify opportunities for additional sales and effectively present options to customers.
Customer Service: Excellent customer service skills with a focus on resolving issues and enhancing customer satisfaction.
Problem-Solving: Ability to think critically and provide solutions to customer problems.
Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Apply today at www.spherion.com/denver
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Key Responsibilities:Inbound Calls:Handle incoming customer inquiries promptly and professionally.Provide product and service information to customers.Identify customer needs and recommend appropriate products or services.Upsell additional products or services to existing customers.Resolve customer complaints and issues effectively and efficiently.Maintain detailed and accurate customer records in the database.Outbound Calls:Make outbound calls to potential and existing customers.Generate sales leads and follow up on leads.Promote and sell products or services to prospective customers.Meet or exceed monthly sales targets.Maintain a high level of product knowledge to answer customer questions accurately.Record call information and update customer records.General Responsibilities:Achieve personal and team sales goals.Participate in ongoing training to enhance product knowledge and sales skills.Provide feedback to management on customer trends and areas for improvement.Collaborate with team members to achieve common goals.Adhere to company policies and procedures.
experience
0-1 years
skills
Fluent in a secondary language, preferably Spanish, beneficial but not necessary
qualifications
Sales Skills: Ability to persuade and influence customers, close sales, and achieve sales targets (Outbound Call Center Representative)Upselling Skills: Ability to identify opportunities for additional sales and effectively present options to customers.Customer Service: Excellent customer service skills with a focus on resolving issues and enhancing customer satisfaction.Problem-Solving: Ability to think critically and provide solutions to customer problems.Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
education
High School
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