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Patient Service Representative

2 months ago

Englewood, United States Radiology Imaging Associates Full time
Patient Service Representative | Denver Tech CenterReporting toSite Supervisor, Clinical Operations

Employment Type: Full Time

Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by proving them with the highest quality imaging and associated medical care.

Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative's primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

Job Responsibilities:

  • Performs full registration and ensures that insurance is verified, and all patient's information is correct
  • Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
  • Instructs patient to complete any questionnaires that might be required by the clinic
  • Answers telephone calls and responds to questions and inquiries or transfers when appropriate
  • Adheres to policies and procedures and safeguards assets
  • Obtains copies of insurance cards, drivers license and any other applicable information as necessary
  • Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles
  • Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
  • Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system
  • Communicates clearly and openly
  • Build relationships to promote a collaborative environment
  • Be accountable for individual performance
  • Makes patients and their needs a primary focus of one's actions; develops and sustains productive patient relationships
  • Greets each patient with a smile, eye contact, proper tone, and welcoming body language
  • Other Duties as assigned
Experience/Skill Requirements:
  • Ability to work in a production driven environment
  • Must be able to multitask in a high-volume environment
  • Strong written and verbal communication skills
  • Knowledge of medical terminology, and CPT, ICD-10 coding
  • Ability to maintain positive customer service
  • Must maintain the highest level of confidentiality
  • Effective prioritization skills and ability to manage time independently
  • Communicate clearly and effectively in both verbal and written communication
  • Exhibit strong relationship building and diplomacy skills
  • Strong Microsoft Office skills (Excel, Word, Outlook)
  • Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred
Education Requirements:
  • High School Diploma or GED required


Compensation is between $19.00 and $22/hr.

In accordance with Colorado law, the range provided is Invision Sally Jobe's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. Applications will be received on an ongoing basis, and this position will remain open until filled.

Invision Sally Jobe offers a comprehensive benefits package including medical, dental, vision, term life insurance, AD&D, EAP, Short Term Disability, Long Term Disability, PTO and holiday pay for eligible employees. There are also options for voluntary income protection benefits i.e. supplemental life insurance, accident, and critical illness, profit sharing 401(k) retirement plan, and tuition reimbursement. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. Full-time employees will become eligible for benefits on the first of the month following 30 days of employment.