IT Support Specialist for Manufacturing and Lab Environments

3 weeks ago


Raynham, United States Cognizant Full time

Why choose cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both reassurance and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about adopting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

IT Support Specialist for Manufacturing and Lab Environments - Onsite Technician Abilities Required
  • Experience in supporting overall manufacturing / lab IT systems and IT devices
  • Familiarity with manufacturing, lab or distribution center IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs dedicated to specialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
  • Sophisticated communications skills to work with multiple teams and/or OEMs on high priority issues
  • Advanced Microsoft skills (server support, etc.)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
  • Strong focus on quality and attention to detail
  • MLL Experience Needed
  • Safety training and accurate PPE and/or Lab requirements always apply
  • Understanding of GMP / GxP environment
  • PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
  • No systems or devices should ever be rebooted without proper approvals
  • Often MLL sites may have isolated networks
  • Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
  • Ensure best practices are followed and understood:
  • 5S (LEAN) or similar methodology in IT rooms / Datacenter
  • Requirements to enter a clean room
  • Proper entry procedures, accurate gear, etc..
  • Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)
Salary & Compensation:

Applications will be accepted until 8/22/2024.

The annual salary for this job is between $50,500 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-DC1 #CB #Ind123
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