Sales Engineer

3 weeks ago

San Diego, United States ESET Full time

Job posting title

Sales Engineer

Job summary

The Field Sales Engineer II (FSE II) is a senior level position who commands significant security expertise and is primarily responsible for taking ownership and proactively managing the technical relationship with our pre-sale customers and channel sales partners in order to drive revenue and grow their assigned territories.

Job description

KEY RESPONSIBILITIES:

The Field Sales Engineer II supports all phases of the ESET Sales lifecycle, including presenting at seminars, providing product demos, product evaluation support, and responding to RFPs/RFIs but is also empowered to take a larger leadership role in the support and management of their territory.• The FSEII, with a clear sales awareness, builds successful relationships with ESET Sales Teams, ESET Channel Sales Partners, and key customers in support of long-term sales objectives.• Work with ESET Sales Teams to develop and implement account penetration strategies and then deliver product and services sales plans.• Assist territory partners in understanding significant business opportunities and technical requirements then map identified requirements to workable ESET solution architectures. Influence and recommend appropriate ESET solutions.• Identify and define assigned territory's competitive landscape and seek to overcome obstacles.• Participate in QBR and customer reviews with assigned territory sales teams.• Provide coaching to Channel Sales Partners to develop and increase their selling effectiveness with ESET solutions. • Provide technical product training and guidance to the ESET Sales Teams, ESET Channel Sales Partners, and ESET customers.• Work with assigned Account Managers to engage and leverage corporate resources, capabilities, and budgets as appropriate.• Guide prospects and partners through product trials and proof of concepts, demonstrate ESET's ability to meet and exceed customer requirements, and build positive relationships that go beyond the initial transaction.• Train and mentor Sales and Sales Engineering peers.• Maintain an up-to-date, functional, and effective demo environment for all ESET and ESET Partner solutions, including sufficient back up for disaster recovery purposes.• Creation and delivery of custom technical presentations and Sales demo kits for espousing the ESET product line.• Stay current with ESET product knowledge, industry security knowledge, and knowledge of competitive solutions to effectively address and dispel prospect objections to ESET solutions.• Serve as an evangelizing SME advocating the value of the ESET product line at trade shows, seminars, and other industry and partner events.• Support ESET Professional Services processes by identifying, scoping, and delivering ESET solutions to ensure customer success.• Work collaboratively with Sales, Marketing, Support, and Development serving as the technical bridge between ESET departments, ESET and its partners, prospects, and customers.• Provide feedback to Product Development regarding product changes as it relates to customer and market requirements to improve our business and our customers' success.• Keep an accurate Outlook calendar for scheduling and maintain up-to-date notes in CRM for all sales related activities.• Travel within assigned territories and US.• Other duties and projects as assigned.

REQUIREMENTS:

Education: Bachelor's degree in Computer science or Engineering, or relevant on the job experience.

• 3+ years in a customer-facing Sales Engineering role with security software industry experience preferred.• Excellent communication skills. This includes written, speaking, and presentation skills. • The ability present and articulate complex security topics to diverse external audiences, including C-level executives.• Experience responding to functional and technical elements of RFIs/RFPs.• Positive attitude and team-orientated mindset.• Must be available to work outside the 8-5 schedule as needed to meet the demands of the department and our customers.• Travel up to 50% as required.

EXPERIENCE:• Customer-facing technical sales experience.• A deep, technical understanding of all ESET products and services.• Administrator-level experience with Microsoft operating systems, Macintosh operating systems, Linux operating systems, Android/IOS, and web server technologies (IIS and Apache.)• Experience with Active Directory in deploying, maintaining, and administering Active Directory objects and related directory services.• Experience with Microsoft Windows Server, Exchange, SharePoint server, and Office365.• Experience with data encryption, multi factor authentication, and data loss prevention technologies.• Advanced understanding of private and public network topologies, TCP/IP routing, SMTP, HTTP/HTTPS, DNS, LDAP, and network/security hardware such as routers, firewall, switch, and proxy.• Ability to troubleshoot, analyze, and determine root cause of a system or network symptom and remediate.• Experience with virtualization/VDI technologies.• Proficient experience with Microsoft SQL and MySQL servers and database.• Solid understanding of IT Information Security concepts.• Experience with endpoint protection and network security including workstation and server protection, firewalls, SIEM, HIPS/IDS, content security, anti-SPAM technology, mobile device security, and cloud server security.• Experience with installing and configuring EDR tools and/or experience with malware, network forensics, threat hunting and response.• An understanding of malware, malware vectors, risk, propagation, and prevention.• Experience with threat intelligence and sandbox analysis.

Job requisition

JR-04843 Sales Engineer (Open)

Primary location

San Diego

Additional locations

Time type

Full time

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