Clinical Program Manager- Quality and Education; Clinical Command Center; Full Time; Days

JOB DESCRIPTION

The Clinical Program Manager is responsible for assuring compliance with mandated clinical orientation, competency assessment and interventions in the assigned clinical program of designated nursing staff within the Medical Center. Responsible for implementation and maintenance of all departmental clinical educational training, in-service and QI activities within the Clinical Command Center. Serves as liaison between departmental administration and clinical managers, supervisors and staff as relates to all departmental clinical operations. This individual interfaces directly with Mount Sinai Health System Departments, Administrators, Nursing, Medical and Quality Leadership, and Clinical Staff, managing the educational and operational impact of all clinical care delivery, staff performance, and outcome measures to support clinical practice.

RESPONSIBILITIES

1. Oversees clinical operations within the program, using data and fact-based problem solving techniques to improve processes and outcomes. Ensures that all clinical initiatives run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable.

2. Recruits, orients, trains, coaches, counsels, mentors, disciplines, and evaluates staff in accordance with all internal policies and procedures. Ensures appropriate training and in-service of all new and existing staff as indicated by departmental and hospital policies at all respective institutions and varying sites. Communicates values, strategies, and objectives of department or division on a regular basis. Manages the implementations and coordination of educational requirements as mandated by department, hospital and outside regulatory agencies for all departmental clinical staff. (Assigns accountabilities, delegates tasks and responsibilities, and plans, monitors and appraises job performance.)

3. Implements and monitors all departmental QI initiatives to ensure compliance of departmental, hospital and outside regulatory agencies. (Develops, maintains and reconciles departmental budget with financial responsibility and oversight for department or division.)

4. Plans, develops, and/or maintains departmental standard operating procedures. Regularly reviews and maintains policies and procedures and makes changes, or recommends changes to senior leaders and informs/updates staff of changes.

5. In conjunction with Nursing, Medical and Quality Leadership, coordinates educational and performance improvement activities within a designated clinical specialty.

6. Develops and designs of action plans to support clinical performance and competency and provides support and educational resources to departments and services relative to nursing care delivery within the context quality assessment and improvement processes.

7. Establishes and implements short and long term goals, objectives, policies and operating procedures for high level of performance in nursing care delivery.

8. Coordinates and leads in the execution of day to day educational program activities, as appropriate to program objectives and areas of clinical expertise.

9. Oversees the collection, compilation, and analysis of clinical program activity data to evaluate clinical performance and competence.

10. Provides technical assistance, resource services, consultation and education to clinical specialty service relative to orientation, ongoing assessment of competency and performance improvement activities.

11. Serves as a clinical role model and resource to the nursing staff. May include direct patient care/clinical duties including patient assessments, testing, patient education, and managing patient emergencies.

12. Prepares reports and analysis associated with orientation of new hires, ongoing competency and evaluation of staff performance and identification of related outcome measures.

13. Provides timely status reports of results of assignments including identification of patterns and trends that require actions.

14. Collaborates with other members of the health care team in the development, implementation, and ongoing review of policies, procedures, and standards of care for designated patient populations.

15. Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards. Assures readiness for Joint Commission and other agency surveys and presents related programs during Joint Commission and other agency visits.

16. Participates in daily activities that reflect budgetary constraints and incorporates financial principles into program development and allocation of resources.

17. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

18. Maintains an in-depth knowledge of the changing health care environment . (Participates in the performance appraisal process of designated Nursing staff.)

QUALIFICATIONS

Must be a Licensed Registered Nurse, Physician Assistant or Nurse Practitioner. Certification in specialty area preferred.

Registered Nurse

Bachelors Degree in Nursing (BSN) required, Masters preferred

Physician Assistant

Graduation from Accredited Physician Assistant Program, Masters preferred

Nurse Practitioner

Certified by the New York State Department of Education as a Nurse Practitioner

Experience Requirements

5 years directly related experience. Management/supervisory experience preferred.

Licensing and Certification Requirements

Registered Nurse

• Licensed NYS Registered Professional Nurse

• Certification: Basic Life Saver (BCLS) Required

• Certification: ACLS (in ED; PACU/ASU; ICUs; Telemetry Units; SDU; IR, Interventional Cardiology

Physician Assistant

• NCCPA Board Certification

• New York State Licensure

• BLS and ACLS Certification

Nurse Practitioner

• Credentialed through Committee of the Medical Board with approved Delineation of Privileges

• Licensed NYS Registered Professional Nurse

• Certification: Basic Life Saver (BCLS) Required

• Certification: ACLS (in ED; PACU/ASU; ICUs; Telemetry Units; SDU; IR, Interventional Cardiology

Non-Bargaining Unit, 622 - HSO Patient Transfer Center - MSH, Mount Sinai Hospital

REQUIRED SKILLS

Building Successful Team

Process Improvement

Quality

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history

"About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3014878