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Customer Success Specialist

2 months ago

Minneapolis, United States Jamf Full time

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Customer Success Specialist I (CSS I) is responsible for the training of customers related to the implementation and adoption of Jamf Products and related technologies. The CSS is responsible for helping Jamf's customers find value in the products they have purchased, with the goal of customer retention. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The ability to make decisions around the best implementation strategy for customers and own the customer onboarding journey. The role is expected to train and enable Jamf's customers to help achieve their goals.

What you can expect to do this role:

  • Assists customers in the adoption of Jamf's Products
  • Works with customers via phone and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization
  • Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf
  • Ensures customers find value quickly with the Jamf products they have purchased by providing thorough service and training
  • Onboards customers by providing training to ensure implementation and adoption of Jamf Products is successful
  • Identifies and facilitates opportunities for customer growth and engagement with Jamf
  • Works cross departmentally providing customer feedback to other departments to improve the whole product experience.
  • Understands and promotes the value of Jamf products and services to customers
  • Other duties and special projects as assigned

What we are looking for:

  • Minimum of 1 year proven ability to communicate technical topics to both technical and non-technical audiences (Required)
  • Minimum of 1 year of experience with customer interaction in an online or email setting (Preferred)
  • Minimum of 1 year experience in a Customer Service role (Preferred)
  • Minimum of 1 year experience using SalesForce.com (or alternative CRM platform) (Preferred)
  • General Experience with macOS, iOS, and tvOS (Preferred)
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Ability to interact effectively with co-workers in a result driven culture
  • Self-starter, energetic multi-tasker, highly motivated and a team player
  • Ability to engage with and establish trust and rapport with customers and employees
  • Ability to work independently and as part of a team
  • Ability to multi-task and prioritize duties
  • Strong attention to detail

Why Jamf?

  • Named a Best Workplace in Technology, 2022.
  • Named a Fortune 100 Best Companies to Work For
  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees
  • You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
  • We put people over profits - which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf


Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.

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