Sales Associate I-Antioch

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Sales Associate JobDescription

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attentionto our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’sService and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

• Understands organizational objectives and makesdecisions that align with Company priorities

• Takes ownership and is committed to deliveringresults, while remaining actively aware of personaland store metrics; and creates personal sales and clienteling strategies in partnership with the management team.

• Creates short- and long-term strategies to achievepersonal metrics and performance goals

• Takes ownership of personal survey results and createsplans to improve and overcome areas of opportunity

• Represents Coach as a brand ambassador

• Demonstrates Coach’s Selling and Service expectationsat all times

• Understands changes in local market with potentialimpact on business performance and supports theexecution of local sales strategies and tactics

• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductive relationships with customers

• Creates positive impressions with customers bybringing best self to work through attire consistent with Coach’s Guide to Style

• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

• Provides in-depth product knowledge, includingfeatures, benefits, current offerings, and overallproduct value.

• Remains aware and is clearly able to communicatecurrent pricing and promotional strategy to customers.

• Discusses product features and builds the sale byleveraging cross-selling skills and abilities.

• Cross-sells and encourages beneficial product add-onsthat relate to the customer’s shopping needs

• Sensitive to customers’ needs and tailors approach byreading cues

• Attends to the unique and individual shopping needs ofeach customer.

• Works with multiple customers simultaneously andbreaks away as appropriate

• Follows up with customers consistently and genuinelyto influence/close the sale

• Flexes personal selling techniques to contribute tooverall store financial results

• Builds lasting and loyal relationships with customers

• Leverages Coach’s tools and technology to supportrelationship building and clienteling efforts

• Creates enthusiasm and positivity for a shared visionand mission

• Promotes and endorses a team selling environment

• Fosters an environment of teamwork, trust andcollaboration with internal and external customers

• Remains solution oriented; is adaptable and flexible tochanging business and store needs

• Welcomes feedback and adapts behaviors asappropriate

• Maintains a calm and professional demeanor at alltimes

OPERATIONS:

• Ensures all daily tasks are completed withoutnegatively impacting service or Coach standards

• Completes daily operational tasks includingmaintaining store (sales floor and backroom), cashwrap and visual merchandising to Coach standardsconsistently and in a timely manner

• Maintains a clean and tidy selling floor at all times

• Adheres to all applicable retail policies andprocedures including POS, Operations and AssetProtection procedures

• Replenishes inventory on sales floor as needed

• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards asit relates to product both in the stockroom and onthe sales floor.

• Supports cash-wrap when needed to process purchases,returns, and exchanges.

• Efficiently processes customer transactions: Purchase,Return, Exchange, Found Order etc.

• Effectively helps to prepare store by organizingfunctional areas, performs routine cleaning,maintains strong organizational standards andmaintains visual merchandising expectations.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.