Guest Services Relief Manager

1 week ago

Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

The Relief Manager Guest Services will be responsible for overall shift operations, sales, and service ensuring excellence in all areas. The Relief Manager Guest Services will manage, supervise, mentor, motivate team members, and support daily service and operations as directed by department and company initiatives to complement enterprise goals while ensuring Yaamava’ Resort & Casino service best in-class standards are met. The location of this position is in the casino where the environment is fast-paced and exciting.  Work hours vary and include nights, weekends, and holidays to support 24/7 business operations.  

Essential Duties & Responsibilities

1. Responsible for the overall daily operations of Guest Services team members, and associated tasks, which include training, and development to ensure team members are performing at acceptable levels as determined by department and enterprise goals and initiatives. Direct involvement with day-to-day operations, which includes planning for promotional events, scheduling, activities related to loyalty club membership, club account maintenance, and making certain outlined service standards and operational expectations are exceeded when possible. 

2. Communicates information and directives to all team members to ensure implementation at all levels. Ensures internal control behaviors and practices are in place and thoroughly outlined and communicated as applicable to mitigate risk. Ensure gaming operating procedures are practiced and supply guidance and training to inter and intra-department personnel as necessary to support business operations.   

3. Responsible for operational excellence of lost and found areas, successful execution of promotional events, and associated activities. Activities include attention to detail, promotional scripting to promote events and staging of products.  Staging products consist of opening and unloading boxes, transporting products, and breaking down boxes. Other activities include managing gift card inventories to support gift card promotional events.   

4. Resolve guest issues or situations throughout the casino, striving to promote first-person resolution whenever possible while always supporting confidentiality. Collaborates closely with the team to maximize communication of promotions and events to promote staff awareness resulting in a best-in-class guest and team member experience.   

5. Supports and enforces company Responsible Gaming initiatives through the Responsible Gambling Ambassador program. Actively identifies as a Responsible Gaming Ambassador in providing information and resources as necessary.   

6. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency. 

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring, and training employees; planning, assigning reviewing, and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles. 

Education/Experience/Qualifications 

  • Associates degree required.  

  • Minimum of two (2) years supervisory experience is required.  

  • Minimum of three (3) years’ experience in a customer service environment required, must have worked directly with guests. Previous experience in a casino environment is highly preferred.  

  • Minimum of two (2) years of cash handling and sales experience is required.  

  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

  • Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) is required. Demonstrated experience using Microsoft Teams is preferred.  

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. 

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law. 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

Source: Hospitality Online

  • Guest Services Supervisor

    3 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    The Supervisor, Guest Services, will be responsible for ensuring service, and operational excellence in all areas representing Guest Services. The Supervisor, Guest Services, will supervise, mentor, motivate team members, and support daily service and operations as directed by department and company initiatives to complement enterprise goals while ensuring...

  • Guest Services Team Lead

    1 week ago

    Highland, United States San Manuel Casino Full time

    Senior Guest Services CoordinatorSan Manuel Casino is looking for a Senior Guest Services Coordinator to enhance our team under the guidance of the Guest Services Supervisor. The successful candidate will play a pivotal role in supporting Guest Services Management and frontline personnel across various functions such as inventory oversight, monitoring,...

  • Senior Guest Services Coordinator

    2 weeks ago

    Highland, United States San Manuel Casino Full time

    Senior Guest Services CoordinatorSan Manuel Casino is looking for a Senior Guest Services Coordinator to enhance our team under the guidance of the Guest Services Supervisor. The successful candidate will play a pivotal role in supporting Guest Services Management and frontline personnel across various functions, including inventory oversight, monitoring,...

  • Lead Representative, Guest Services

    2 months ago

    Highland, United States San Manuel Casino Full time

    JOB DESCRIPTION Under the direction of the Guest Services Supervisor, the Lead Representative, Guest Services is responsible for providing support to Guest Services Management and frontline staff related to inventory control and monitoring, accounting of coupons and redemption items, staffing and creating daily shift schedules, enforcement of rules and...

  • Lead Representative, Guest Services

    2 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Guest Services Supervisor, the Lead Representative, Guest Services is responsible for providing support to Guest Services Management and frontline staff related to inventory control and monitoring, accounting of coupons and redemption items, staffing and creating daily shift schedules, enforcement of rules and policies, meeting...

  • Senior Representative, Guest Services

    3 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Guest Services Floor Supervisor, the Guest Services Senior Representative is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned schedule. Responsibilities include promoting and encouraging Club Card membership by enrolling...

  • Senior Representative, Guest Services

    5 days ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Guest Services Floor Supervisor, the Guest Services Senior Representative is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned schedule. Responsibilities include promoting and encouraging Club Card membership by enrolling...

  • Fulfillment Lead, Guest Services

    2 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    The Lead Fulfillment - Guest Services is responsible for supporting daily operations with the timely and efficient fulfillment of goods and services for Guest Services and other Property Marketing Partners. The Lead Fulfillment - Guest Services supports proper department performance and metrics as outlined by department leadership. The Lead Fulfillment -...

  • Guest Services Associate

    5 days ago

    Highland Heights, Kentucky, United States ASM Global Full time

    Job SummaryASM Global, a leading venue management company, is seeking a Guest Services Associate to join our team at Truist Arena in Highland Heights, KY. As a Guest Services Associate, you will be responsible for providing exceptional customer service to our patrons, ensuring a seamless and enjoyable experience at our events.Key ResponsibilitiesGreet and...

  • Head of Guest Relations

    1 week ago

    Highland, United States San Manuel Casino Full time

    Senior Guest Services CoordinatorSan Manuel Casino is looking for a Senior Guest Services Coordinator to become an integral part of our team, working closely with the Guest Services Supervisor. The successful candidate will play a key role in supporting Guest Services Management and frontline personnel across various functions such as inventory oversight,...

  • Guest Services Representative, Highland Park

    2 weeks ago

    Highland, California, United States Equinox Full time

    Guest Services Representative, Highland Park - Equinox Fitness ClubsOverviewEquinox Group is a rapidly expanding collective of the world's most influential and distinctive lifestyle brands. We are committed to discovering what is next in enhancing life and boldly advancing the lifestyle brands and experiences that define it. Our portfolio includes renowned...

  • Guest Services Representative, Highland Park

    1 week ago

    Highland, California, United States Equinox Full time

    Guest Services Representative, Highland Park - Equinox Fitness ClubsOverviewOUR STORYEquinox Group represents a rapidly expanding collection of the world's most impactful, experiential, and unique lifestyle brands. We are constantly exploring what is next for enhancing life and boldly advancing the lifestyle brands and experiences that define it. In addition...

  • VIP Services Shift Manager

    3 months ago

    Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Under the direction of the VIP Services Director, the VIP Services Shift Manager is responsible for the overall supervision of the department's frontline staff and their responsibilities pertaining to exceptional guest service, hotel and restaurant reservations, support for the Player Development staff, and reaching and/or exceeding Department goals. The VIP...

  • VIP Services Shift Manager

    3 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the VIP Services Director, the VIP Services Shift Manager is responsible for the overall supervision of the department’s frontline staff and their responsibilities pertaining to exceptional guest service, hotel and restaurant reservations, support for the Player Development staff, and reaching and/or exceeding Department goals. The...

  • Guest Services Representative, Highland Park

    1 week ago

    Highland, California, United States Equinox Full time

    Front Desk Associate, Highland Park - Equinox Fitness ClubsOverviewOUR STORYEquinox Group is a rapidly expanding collective of the world's most influential and distinctive lifestyle brands. We are continuously exploring innovative ways to enhance life and boldly develop the lifestyle brands and experiences that define it. Our portfolio includes recognized...

  • Guest Services Representative, Highland Park

    2 weeks ago

    Highland, California, United States Equinox Full time

    Front Desk Associate, Highland Park - Equinox Fitness ClubsOverviewOUR STORYEquinox Group is a rapidly expanding collective of the world's most influential, experiential, and distinct lifestyle brands. We are constantly exploring what is next for enhancing life - and boldly develop the lifestyle brands and experiences that define it. In addition to Equinox,...

  • Spa & Pool Services Manager

    4 weeks ago

    Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Reporting to the Director Spa Operations, the Manager Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. The Manager Spa &...

  • Spa & Pool Services Manager

    4 weeks ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Director Spa Operations, the Manager Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. The Manager Spa...

  • Guest Room Cleaning Specialist

    5 days ago

    Highland, California, United States San Manuel Band of Mission Indians Full time

    Job SummaryThe Housekeeping Attendant is responsible for providing exceptional cleaning services to all guest rooms at the San Manuel Casino. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.Key ResponsibilitiesProvide thorough and efficient cleaning...

  • Hotel Front Desk Supervisor

    16 hours ago

    Highland, California, United States San Manuel Band of Mission Indians Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for ensuring exceptional guest experiences and delivering outstanding service excellence. This role requires a strong leader who can motivate and guide the Front Desk Team to create unique memories for our guests.Key ResponsibilitiesGuest ExperienceSupervise the operation of...