Guest Services Representative, Highland Park
2 weeks ago
Guest Services Representative, Highland Park - Equinox Fitness Clubs
Overview
Equinox Group is a rapidly expanding collective of the world's most influential and distinctive lifestyle brands. We are committed to discovering what is next in enhancing life and boldly advancing the lifestyle brands and experiences that define it. Our portfolio includes renowned brands such as Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, all recognized for motivating members and employees to optimize their lives.
Our Philosophy
We are dedicated to high-performance living and actively invest in our health and fitness. We believe in the untapped potential within everyone and understand that a disruptive approach is essential to unleash it. We aspire to greatness and refuse to accept mediocrity. We focus on the details and strive for excellence to deliver the Equinox experience, ensuring our members achieve outstanding results. We are innovators, always leading in fashion, culture, and consumer behavior. We are not just a company; we are a community committed to each other's success, valuing humility and teamwork at every level.
Position Summary
We are seeking enthusiastic, creative, and dynamic Guest Services Representatives to enhance the Equinox experience. This role is ideal for individuals eager to make a meaningful impact in a vibrant and evolving organization.
Key Responsibilities
- Professionally welcome members and guests.
- Verify membership IDs upon entry.
- Handle phone inquiries with professionalism.
- Address member questions, concerns, and discrepancies.
- Update member accounts as necessary.
- Maintain a tidy and organized workspace.
- Availability for opening, closing, and mid-day shifts.
- Conduct tours for members.
- Deliver exceptional customer service to members, prospective members, and guests.
- Assist other departments with related tasks.
Qualifications
- Minimum of 1 year in customer service or a related field.
- High school diploma or GED required, or equivalent work experience.
- Dependable, professional, computer literate, energetic, and friendly.
- Interest in health, fitness, and/or sports is preferred.
- Must possess a friendly, vibrant, and outgoing demeanor.
- Effective communication skills in person, via email, and over the phone.
Physical Requirements
- Ability to perform essential physical tasks, including standing for extended periods, walking, squatting, stooping, reaching, and bending.
- Capability to push, pull, and lift up to 50 lbs.
Additional Information
As a member of the Equinox team, you will enjoy competitive salary, benefits, and industry-leading commission opportunities for club employees. You will receive a complimentary club membership and discounts of 30-50% on all Equinox products and services, including personal training, private Pilates, spa services, and shop items.
Equinox is an equal opportunity employer. All information will be kept confidential according to EEO guidelines. Must have the legal right to work in the United States.
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