Senior Guest Services Coordinator
2 weeks ago
Senior Guest Services Coordinator
San Manuel Casino is looking for a Senior Guest Services Coordinator to enhance our team under the guidance of the Guest Services Supervisor. The successful candidate will play a pivotal role in supporting Guest Services Management and frontline personnel across various functions, including inventory oversight, monitoring, financial accountability, staffing, and guest interaction.
Key Responsibilities:
- Oversee and manage the inventory of supplies and redemption items at all Guest Services stations
- Conduct daily audits of radio and wheelchair inventory
- Develop and manage daily shift schedules and staffing for special events
- Implement policies and procedures to promote operational efficiency
- Close shifts in Box Office, Gift Shop, and Redemption areas
- Address customer complaints and concerns
- Assist with entertainment events and manage lost and found items
- Ensure kiosks are functioning properly and report any issues
- Perform additional duties as required
Qualifications:
- High School Diploma or GED is mandatory
- Some college coursework is preferred
- At least one year of experience in guest services is required
- A minimum of one year of cash handling experience is essential
- Proficiency in Microsoft Office is advantageous
- Capability to accurately manage high-volume monetary transactions
Licenses/Certifications:
- A gaming license may be necessary
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