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Spa & Pool Services Manager

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Reporting to the Director Spa Operations, the Manager Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. The Manager Spa & Pool Services is a strategic leader who excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. The Manager Spa & Pool Services is also responsible for ensuring clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

Essential Duties & Responsibilities

1. Under guidance of Director of Spa Operations, manages and upholds Spa massage, skincare, & pool areas of Spa Department’s business plan to support enterprise initiatives, enhances guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence. Oversees day-to-day Department operations including product receiving, fulfillment, training/certification requirements, compliance, accounting, vendor selection and management, and strong service center collaboration 

2. Creates environment that motivates team members to collaborate, learn, perform, and develop their skills.  Develops high-performing team through thoughtful team member professional development, effective timely performance assessments and productive workflow processes.  Identifies and provides feedback on objectives and assesses performance and service excellence.  Creates compliance culture within San Manuel and fosters an environment where team members feel empowered to report potential violations and/or misconduct.  Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member. 

3. Collaborates and advises on ongoing development and positioning of Spa and Pool services, treatment dispensary/prep area and water sanctuary offerings in terms of overall concept definition, philosophy, service and product offerings.  Reviews and refreshes product offerings in line with current guest and industry global trends – anticipates and sets future trends. 

4. Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaboratively with other departments to create unique events and promotions to attract high-level Casino guests.  Proactively identifies various market opportunities; makes recommendations to Director regarding visual, branding and marketing strategies. 

5. Manages and leads annual budget and forecast. Responsible for Inventory, Revenue and Margin Management related to Spa and Pool services, treatment dispensary/prep and water sanctuary.  Leads Spa team in tracking, monitoring and reporting on monthly, quarterly and annual KPI’s to proactively identify efficiency issues and propose solutions.   

6. Oversees cleanliness, health and safety of all Spa facilities/Spa and Pool services, water sanctuary and dispensary for professional Spa products. Ensures all team members are trained and following proper State and industry health and safety regulations, and operating per Department and enterprise policies and procedures.  Partners with Compliance Department to develop, review and implement Department policies and procedures as well as Standard Operating Procedures.   

7. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency. 

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles. 

Education/Experience/Qualifications 

  • Bachelor’s degree from an accredited college or university required. Certificate or educational background in a related field preferred. 

  • Minimum of three (3) years of experience within the Spa & Resort Pool industry or closely related field required; hotel, casino or resort environment preferred.  

  • Minimum of three (3) years of management experience in the Spa & Resort Pool industry or closely related field required. 

  • Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred. 

  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

  • History of building, leading, motivating, and coaching teams to achieve objectives. 

  • Must have the ability to communicate verbally across all levels of the enterprise. 

  • Must have good presentation skills. 

  • Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications. 

  • Experience with development, assessment or review of quality assurance policies, procedures, processes and internal controls required.  

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. 

  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.  

  • Professional license in massage therapy or cosmetology within the state of practice preferred. 

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law. 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

Source: Hospitality Online