Current jobs related to Guest Services Supervisor - Minneapolis - Great Wolf Lodge

  • Guest Services Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also focused on optimizing room revenue and occupancy rates.Key...

  • Guest Services Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    Position OverviewThe Guest Services Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Key...

  • Guest Services Supervisor

    3 weeks ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Key ResponsibilitiesQualifications:+ A...

  • Guest Services Supervisor

    3 weeks ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also tasked with optimizing room revenue and occupancy rates.Key...

  • Hotel Guest Services Supervisor

    2 weeks ago

    Minneapolis, Minnesota, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient front desk experience, and leading a team of front desk staff to achieve our high standards of...

  • Guest Services Operations Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States OCI Hospitality Full time

    Company OverviewOCI Hospitality is a prominent name in the property management sector, dedicated to excellence in hotel development and management. With a rich history and a commitment to strong values, we operate a diverse portfolio of properties under various esteemed brands.Position SummaryThe Guest Services Operations Supervisor is responsible for...

  • Guest Services Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States Marriott International Inc Full time

    Job Number: Not SpecifiedJob Category: Rooms & Guest Services OperationsSchedule: Full-TimePosition Type: ManagementJOB SUMMARYThis entry-level management role is dedicated to enhancing the daily operations of Rooms Services, which encompasses areas such as Housekeeping, Recreation, Laundry, Staff, and Concierge/Guest Services. The position plays a crucial...

  • Guest Services Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and various shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals and departures.Address guest concerns effectively to ensure satisfaction.Support team members in their roles to guarantee exceptional...

  • Guest Services Supervisor

    3 weeks ago

    Minneapolis, Minnesota, United States Sherman Associates Full time

    Position OverviewAt Sherman Associates, we foster a culture that values innovation and inclusivity, blending contemporary style with advanced technology. Every member of our team plays a vital role in crafting a distinctive and welcoming experience for our guests. In this role, you will be responsible for overseeing Front Desk operations and ensuring...

  • Supervisor at Front Desk

    3 months ago

    Minneapolis, United States OCI Hospitality Full time

    Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property...

  • Guest Service Representative

    3 months ago

    Minneapolis, United States TPI Hospitality Full time

    Hilton Garden Inn, Bloomington, MN **3-11pm shift needed!** Whatever it takes! TPI Hospitality, Minnesotas largest and most respected hospitality company, is seeking fun, energetic, service-oriented Guest Service Representatives to staff our hotel front desk. The ideal candidate for this position is detail-oriented and takes pride in providing a memorable...

  • Supervisor at Front Desk

    4 months ago

    Minneapolis, United States OCI Hospitality Full time

    Job DescriptionJob DescriptionJoin our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG,...

  • Director Guest Services

    4 months ago

    Minneapolis, United States Fairview Health Services Full time

    **Director Guest Services** CAROUSEL_PARAGRAPH * Minneapolis, Minnesota * Non-Clinical Professional * 88718 ** Share Job** ** Job Description** **Overview** The Director, Guest Services is responsible for overseeing operations for customer facing, first impression areas within the system. This position will have direct responsibility for Patient Escort...

  • Guest Services

    2 months ago

    Minneapolis, United States Armory Full time

    Description: Salary: $15 an hour Job Type: Part-time Qualifications: US work authorization (Required) Hotel experience: 1 year (Preferred) Minneapolis' Premier Event Center hiring for Guest Services! Responsibilities Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets...

  • Director of Guest Services Operations

    2 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Job SummaryThe Director of Guest Services Operations will oversee the operations of customer-facing areas within Fairview Health Services, ensuring a positive experience for patients, families, and visitors. This role will be responsible for implementing patient experience and cost management initiatives, focusing on hospitality services.Key...

  • Event Service Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive workplace is evident in our focus on diversity, growth, and employee wellbeing. We offer a range of benefits including comprehensive health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness...

  • Guest Services Ambassador

    2 weeks ago

    Minneapolis, Minnesota, United States Armory Full time

    Job SummaryWe are seeking a highly skilled Guest Services professional to join our team at Armory. As a Guest Services Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and enjoyable experience at our venue.Key ResponsibilitiesGreet guests and scan tickets upon entry to the venueAnswer guest...

  • Guest Service Representative

    4 days ago

    Minneapolis, Minnesota, United States free-classifieds-usa Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at the JW Marriott Minneapolis Mall of America. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Answer and respond to guest...

  • Guest Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Wischermann Partners Full time

    About the Role:We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Wischermann Partners. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.Key Responsibilities:Provide warm and...

  • Guest Service Representative

    5 days ago

    Minneapolis, Minnesota, United States Wischermann Partners Full time

    Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Courtyard Minneapolis Downtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Provide warm and welcoming service...

Guest Services Supervisor

3 months ago

Minneapolis, United States Great Wolf Lodge Full time
Job Description

Pay: $20.75 per hour


At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.


Hiring immediately with full-time, part-time, and flexible scheduling


Join our Pack:

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave


Essential Duties & Responsibilities

  • Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
  • Ensures daily success of check-in standards and operational efficiencies
  • Provides coaching, encouragement, and recognition to pack members regularly
  • Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
  • Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
  • Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
  • Understands and participates in scheduling of staff, execution of labor management and forecasting
  • Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
  • Monitors performance of agents, providing real time feedback and coaching
  • Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
  • Participates in recruitment and selection of talent for the guest service team
  • Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
  • Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
  • Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • May also assist in supervising bell, valet and night audit and other roles as needed


Basic Qualifications & Skills

  • High School diploma or GED
  • Minimum of 1 year prior experience Rooms Division/Front Desk
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
  • Proficient in both written and spoken English
  • Ability to work flexible schedule including nights, weekends, holidays as needed


Desired Qualifications & Traits

  • Associate's degree or higher in hospitality or related field
  • Experience with Opera or similar system
  • Previous hotel experience, preferably in a large family resort or hotel


Physical Requirements

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist


Application Instructions:

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)