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Patient Service Representative Supervisor

1 month ago

Bradenton, United States Johns Hopkins Medicine Full time

POSITION SUMMARY:

Responsible for supervsion of office personnel and oversight of day to day departmental operations to ensure a positive, patient centric experience. This includes the consistent implementation and adherence to organizational policies and procedures as well as oversight of human resource managament such as: payroll, time and attendance, coaching and mentoring of the team’s performance

Position Details:

  • Full Time, 40 Hours Per Week
  • Hours: 8am-4:30pm
  • LocationL: Bradenton, FL

KEY ACCOUNTABILITIES:

  • Supervises daily office operations to ensure all services are provided in a professional manner to meet the patient’s, customer’s, and provider’s needs
  • Builds a collaborative, engaged team for an efficient, patient centric experience
  • Utilizes Language of Caring in all interactions
  • Orients, coaches, mentors and evaluates all office personnel within assigned area to ensure competency to meet hospital’s high standards
  • Provides input into the annual budget and operates within the boundaries of an established budget
  • Monitors timely reconcilation and release of clinic charges and accurate point of service collection procedures to support revenue cycle metrics
  • Ensures process for same day authorizations is consistent with processes in financial clearance
  • Actively participates in process improvement initiatives to enhance quality outcomes
  • Ensures location specific metric collection and goal attainment
  • Oversees patient appointment processes and ensures patient access goals are attained

QUALIFICATIONS:

  • A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
  • 3 years medical office experience with knowledge of third party payer requirements and authorization experience
  • Ability to communicate effectively, both verbally and in writing, with strong interpersonal and team building skills; familiarity with medical terminology
  • Ability to prioritize and make sound decisions
  • Ability to supervise a team of Patient Service Rep employees
  • Knowledge of computer systems and electronic medical records

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