Patient Services Representative

7 days ago

Bradenton, United States MCR HEALTH INC Full time
Description

Why MCR Health?

A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.

In our time of Company growth, we seek a Patient Service Representative - Eye Care.

Work Locations: Bradenton, FL

As part of this role, you will:
  • Be the first person who greets our patients with a smile
  • Demonstrate an excellent understanding of telephone usage and the operation of the telephone system
  • Obtain, verify, and/or update demographics and insurance information in the EMR
  • Call patients to schedule advanced and same day appointments and accurately enters new or follow-up information into the EMR
  • Complete patient screening, verifies eligibility and authorizations for specific patient populations (e.g. OB patients for Presumptive Eligibility for Pregnant Women (PEPW))
  • Clearly articulate payment requirements with patient; informs patients of deductibles, out-of- pocket expenses, co-payments, prior balances and percentage payables thus facilitating cash collections for identified services; communicates with Insurance Department, Billing Department and Financial Counselor as needed
Requirements

What you need to bring to this role:
  • High School Graduate or GED required.
  • At least 6 months of customer service experience in a high-volume impact environment, preferably in a healthcare field preferred
  • Excellent customer service expertise
  • Reliable transportation to/from site and ability to be moved between sites as assigned
  • Bilingual Required
  • Microsoft Office Products - Word, Excel, Outlook, PowerPoint proficiency required

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