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Director of Hotel Operations

3 months ago

New Orleans, United States Caesars Entertainment Full time
JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

  • FREE Downtown Team Member Parking
  • Discounted Monthly Bus Passes
  • Free Team Member Assistance Program
  • Team Member Discounted Hotel Room Rates
  • Fun and Free Team Member Events
  • Discount Program within Caesars Partner Network
  • Tuition & Student Loan Debt Repayment Assistance
  • First Time Homebuyer Program
  • Child Care Assistance Program
  • 401k Matching


ESSENTIAL JOB FUNCTIONS:

  • Provide functional leadership to multiple luxury hotel towers and hotel-related departments throughout the New Orleans property.
  • Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards.
  • Designs and develops additional product, premium luxury experience, and ancillary revenue streams within the hotel vertical.
  • Develops cohesive revenue and operations strategies.
  • Provides on-going operations leadership and support to management within front office, housekeeping, public areas, and bell operations on driving service, upsell and dynamic pricing revenue on a day-to-day basis.
  • Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.
  • Builds models to evaluate the economics, value, and opportunity costs of strategic initiatives intended to multiply hotel operations productivity.
  • Builds an operations synergy strategy to further integrate existing leadership teams to drive product and process improvements with outcomes of combining FTE's while investing in and retaining top talent.
  • Ensures proper setup, use and management of reporting and technology, and make timely updates to support the addition of new programs, partners, and technology to remain competitive and optimize team member productivity and performance.
  • Collaborates cross-functionally with revenue, marketing, corporate facilities, design/construction, and hotel operations teams to implement best practices, programs, and procedures to drive revenue, efficiency, and productivity.
  • Continuously researches guest, marketplace, and industry trends to understand spending by different verticals, programs, and campaigns, and implement initiatives to maximize revenue potential.
  • Develops and implements luxury service, operating and product standards, following Caesars & Nobu standards development approach on a company-wide basis.
  • Periodically conducts operating service reviews to help properties improve their performance against expected outcomes.
  • Develops measurement systems that allow employees/management to track progress toward objectives and provides an objective framework for evaluating performance of individual Hotel areas.
  • Provides periodic revenue insights reports highlighting trends, on-going recommendations to determine optimal floor pricing and maximizing revenue.
  • Actively participates with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability.
  • Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
  • Develops competitive advantage by attracting and acquiring talent that strengthens the resort's operating performance, service culture, and team member engagement to maximize capability to drive operational excellence.
  • Builds excellent relationships, communicates, and consults with property hotel management, general managers, division presidents and corporate leadership to ensure understanding and support initiatives.
  • Develops alignment and commitment with the direction of the hotel areas with all constituents.
  • Performs all other job-related duties as requested.


QUALIFICATIONS:

  • Bachelor's degree in hotel, business, or related field preferred
  • Minimum 5-7 years of Hotel General Manager experience required.
  • Experience managing multiple luxury or high-end hotel towers and a large team preferred.
  • Renovation/project manager and opening property experience preferred.
  • Knowledge of Revenue Management systems.
  • Experience with short-term and long-term forecast and annual budget
  • Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.
  • Demonstrated success in managing operations, including guest experience and operational performance.
  • Ability to resolve problems quickly, such as guest complaints or staff conflicts.
  • A keen eye for detail to monitor all aspects of the hotel's operations, from housekeeping and food & beverage services.
  • Excellent sales and marketing acumen with great interpersonal skills.
  • Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required
  • Have interpersonal skills to partner effectively with all business contacts.
  • Must have a thorough knowledge of all aspects of luxury hotel operations pertaining to a hotel/casino similar in size
  • Knowledge of computer systems to include: hotel reservation and management systems
  • Demonstrated ability in maintaining consistent, high-quality luxury service levels
  • History of developing employees who have been successfully promoted to increasing levels of responsibility
  • Track record of managing departments that provide excellent service to guests
  • Professional appearance and demeanor.
  • Able to effectively communicate in English, in both written and oral forms.
  • Ability to work flexible hours, including nights, weekends and holidays.


PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS:

  • Must be neat and clean in appearance and physically fit to perform the duties required
  • Ability to move throughout the outlet (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 25 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.


The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

About us

Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.