AAA Senior Travel Counselor
1 month ago
*Why Work For Us?*
* Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
* 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
* Benefits Medical, Dental, Vision, wellness program and more
* Paid Holidays
* Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
* Collaborative Environment AAA will value your contribution to providing exceptional service to our members
* Free AAA Classic Membership
* AAA Product Discounts
* Tuition Reimbursement Program
.
*THIS IS A REMOTE POSITION*
*MUST LIVE IN UTAH*
*ESSENTIAL FUNCTIONS*
* Investigates and responds to travel-related member questions/ complex complaints, and recommends solutions to sell International and domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel through video conferencing and telephonic channels.
* Initiates contact with members and past customers to prospect for new business and encourages repeat business
* Updates and maintains accurate and compliant member account files
* Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
* Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)
* Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of delivering exceptional member experiences in every transaction and specializing in international travel.
* Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
*KNOWLEDGE AND SKILLS*
* GDS experience required (Apollo/Galileo/Travelport)
* Detailed knowledge of travel products
* Ability to clearly communicate (verbal and written) in English
* Proficient in delivering compelling sales presentations remotely through video conferencing and telephonic channels.
* Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication
* Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
* Knowledge of worldwide geography, the ability to read and interpret maps and brochures
* Strong consultative selling skills with the ability to use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members
* Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
* Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
* Self-motivated sales drive and documented sales success
* Application of good judgment and decision making
* Ability to work efficiently both independently and as part of a team
* Bilingual communication skills are a plus
*EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES*
* Minimum Qualifications
* High school diploma plus 3 years of sales, call center, travel to include billing experience
* Preferred Qualifications
* Sales experience in the travel industry
* Bilingual communication
*WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS*
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Requires bending and lifting (up to 15 pounds). Approximately 95% of the time spent on the job involves the use of a personal computer.
#MEA
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