Automotive Service Advisor

2 months ago

Wilmington, United States Hendrick Automotive Full time

Stevenson-Hendrick Honda Wilmington

Location: 6720 Market Street, Wilmington, North Carolina 28405

Summary:  Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.  Responsible for scheduling service to be performed.

Supervisory Responsibilities:  This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

  • Works with customer and technician to identify required maintenance.
  • Advises customers on necessary and recommended services.
  • Offers additional services and repairs to customers.
  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
  • Estimates cost of mechanical, electrical, or other repairs.
  • Enters itemized estimate on service order and explains estimate to customer.
  • Schedules appointments with customer.
  • Meets dealership’s standards for repair and order production.
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required training
  • Records all hours worked accurately in company timekeeping system     
  • Follows Safeguards rules and regulations.
  • Demonstrates the Company’s Core Values
  • Complies with Company policies and procedures
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
  • Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

√   High School Diploma

o   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

√   Automotive

o   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

o   up to 3 years

√   3-5 years

o   5+ years

Education/Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles.  Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

√   Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with

customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. 

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

  • Service Advisor

    2 weeks ago

    Wilmington, Delaware, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout the vehicle repair process.Key ResponsibilitiesWork closely with customers to understand their vehicle...

  • Service Advisor

    2 days ago

    Wilmington, Delaware, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the service process.Key ResponsibilitiesWork closely with customers and technicians to identify and...

  • Service Advisor

    1 week ago

    Wilmington, United States MILEONE AUTOMOTIVE Full time

    Job Description Lexus of Wilmington is growing! We are hiring a Service Advisor/ Service Writer for our elite service department. As a leader in customer service, we have customers and leadership who are committed to the Lexus brand - and you! Our automotive Service Advisor/ Service Writer will greet customers and consult with them on their vehicle service...

  • Automotive Service Technician

    5 days ago

    Wilmington, North Carolina, United States Penske Automotive Full time

    About the Role:We are seeking an experienced and skilled Automotive Service Technician to join our team at BMW of Wilmington, a Penske Automotive Group dealership. As a Flat Rate Mechanic, you will be responsible for performing repairs and maintenance work on vehicles in accordance with factory and dealership specifications and time standards.Key...

  • Service Advisor

    4 days ago

    Wilmington, Delaware, United States Atlantic, Hall, and Russel Full time

    Job Summary:We are seeking a highly skilled Service Advisor to join our team at Atlantic, Hall, and Russell. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling and managing service appointments, and addressing customer complaints.Key Responsibilities:Provide industry-leading customer service, ensuring...

  • Service Advisor

    5 days ago

    Wilmington, Delaware, United States Atlantic, Hall, and Russel Full time

    Job Title: Service AdvisorJob Summary:We are seeking a highly skilled Service Advisor to join our team at Atlantic, Hall, and Russell. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling and managing service appointments, and addressing customer complaints.Key Responsibilities:Provide industry-leading customer...

  • Automotive Service Advisor Audi Cape Fear

    3 months ago

    Wilmington, United States Audi Cape Fear Full time

    Job DescriptionJob DescriptionJob SummaryAudi Cape Fear is seeking an experienced Automotive Service Advisor to join the team. This position requires exceptional customer service skills with a passion for the Automotive industry. The primary role of this position is to act as the liaison between the customer and service technicians and provide recommended...

  • Buick GMC Automotive Service Technician

    2 weeks ago

    Wilmington, Delaware, United States Union Park Automotive Group Full time

    Job OverviewWe are seeking a proficient Buick GMC Automotive Service Technician to become a valuable member of our team.Role Summary:The successful candidate will be tasked with diagnosing and repairing various automotive systems, including but not limited to engine, transmission, electrical, steering, suspension, braking, and air...

  • Automotive Service Advisor

    5 days ago

    Wilmington, Delaware, United States Audi Cape Fear Full time

    Job SummaryAudi Cape Fear is seeking an experienced Automotive Service Advisor to join the team. This position requires exceptional customer service skills with a passion for the Automotive industry. The primary role of this position is to act as the liaison between the customer and service technicians and provide recommended repairs and service for the...

  • Automotive Field Service Representative

    3 days ago

    Wilmington, North Carolina, United States XCITE AUTOMOTIVE Full time

    About Xcite AutomotiveXcite Automotive is a rapidly expanding automotive service and software-based company that helps dealerships get vehicles frontline-ready quickly and efficiently. Since its inception, Xcite Automotive has been dedicated to making the automotive industry faster, more innovative, and more profitable. Over 1,300 automobile dealers...

  • Service Consultant

    5 days ago

    Wilmington, North Carolina, United States Penske Automotive Full time

    About the RolePenske Automotive is seeking a highly skilled and customer-focused Service Advisor to join our team.Key ResponsibilitiesSell and Schedule Service Work: Utilize your exceptional communication skills to promote and schedule necessary service work in the service department.Schedule Service Appointments: Coordinate and schedule service...

  • Honda Sales Advisor

    3 months ago

    Wilmington, United States Union Park Automotive Group Full time

    Job DescriptionJob DescriptionJob Summary:We are looking for a skilled and experienced Honda Sales Advisor to join our team. As a Honda Sales Advisor, you will be responsible for assisting customers in selecting and purchasing Honda vehicles that meet their needs and preferences. Your deep knowledge of Honda vehicles and your exceptional customer service...

  • Automotive Service Technician

    2 weeks ago

    Wilmington, Delaware, United States Meineke - 282 Full time

    Become a Valued Member of Our Team:We are looking for a committed individual to join our organization as an Automotive Service Technician. In this role, you will be responsible for executing a variety of vehicle maintenance services to uphold our high standards of quality.What We Offer:A competitive salary and benefits package.Opportunities for professional...

  • Service Advisor

    1 week ago

    Wilmington, United States Disability Solutions Full time

    Position Title: Service Advisor - Lexus of Wilmington Location: Wilmington, DE Time type: Full time Req. ID: R11468 Description: Job DescriptionLexus of Wilmington is growing! We are hiring a Service Advisor/ Service Writer for our elite service department.As a leader in customer service, we have customers and leadership who are committed to the Lexus...

  • Automotive Service Director

    2 weeks ago

    Wilmington, Delaware, United States G O Crivelli Automotive Inc. Full time

    We are seeking a highly skilled Automotive Service Manager to join our team at G O Crivelli Automotive Inc.Job Summary:The Automotive Service Manager will be responsible for overseeing the daily operations of our repair shop, ensuring that all services meet the highest standards of quality and efficiency.Key Responsibilities:Supervise and coordinate the...

  • Service Advisor

    6 days ago

    Wilmington, United States Disability Solutions Full time

    Position Title: Service Advisor - Lexus of Wilmington Location: Wilmington, DE Time type: Full time Req. ID: R11468 Description: Job DescriptionLexus of Wilmington is growing! We are hiring a Service Advisor/ Service Writer for our elite service department.As a leader in customer service, we have customers and leadership who are committed to the Lexus...

  • Automotive Service Cashier

    1 week ago

    Wilmington, Delaware, United States G O Crivelli Automotive Inc. Full time

    We are seeking a qualified Automotive Service Cashier to join our team at G O Crivelli Automotive Inc.Key Responsibilities:Process payments for service transactions efficiently.Possess basic knowledge of automotive services, though this is not mandatory.Handle incoming phone inquiries professionally.Coordinate and schedule service appointments for...

  • Experienced Automotive Service Technician

    3 months ago

    Wilmington, United States Diver Chevrolet Full time

    Job DescriptionJob DescriptionJob DescriptionDiver Chevrolet (Established in 1915) has been a family owned and operated Automotive Dealership in the Wilmington Delaware area for over 100 years! We are a customer focused business who understand the importance and key role that Service Technicians place in the automotive service process. We have openings...

  • Automotive Service Operations Manager

    2 weeks ago

    Wilmington, North Carolina, United States Nielsen Automotive Group Full time

    The Nielsen Automotive Group is looking for an Automotive Service Operations Manager to enhance our service team in North NJ.The Automotive Service Operations Manager is accountable for overseeing the workflow and profitability of the service division.This role involves managing the primary overhead expenses of the dealership while significantly impacting...

  • Automotive Technician

    2 months ago

    Wilmington, Delaware, United States Hendrick Automotive Full time

    Hendrick Chrysler Dodge Jeep Ram FIAT WilmingtonLocation: 219 S. College Road, Wilmington, North Carolina 28403Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilities...