VP, Customer Success

Found in: beBee S US - 2 weeks ago

Atlanta, United States Equifax Inc. Full time

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The CSM Leader role is a client-facing, sales leadership role responsible for leading the Customer Success team focused on Revenue generation, Customer relationship, business retention and EFX engagement within the account; primary responsibility for Customer engagements, must orchestrate other EFX resources efficiently to drive both incremental and retention revenue growth of a full Equifax solutions portfolio.

What you'll do

  • Manage a team of Customer Success Managers, responsible for optimizing the Customer Experience lifecycle within an assigned set of strategic accounts, ensuring high product adoption, usage, satisfaction and overall account health, including retention and renewals
  • Build strong customer relationships where you and your team are sought by our customers as a first point of contact to shepherd issues, questions or concerns through our business and to resolution
  • Foster and maintain Customer/Partner trust
  • Grow Customer Revenue across the full Equifax solution portfolio
  • Orchestrate Equifax resources to deliver Customer value and satisfaction across the full Customer lifecycle
  • Strengthen the business relationship by expanding the ways in which Customer relies on Equifax as a trusted advisor
  • Identify, develop, manage, and close Customer opportunities spanning all Equifax solutions
  • Engage with Clients on a consultative basis to learn their business, anticipate needs, and position optimal solutions
  • Define and execute sales strategies that drive profitable growth while delivering meaningful Customer value
  • Develop strong working relationship with Client economic buyers, decision makers, and influencers
  • Leverage Account, Solution, and Delivery Pre-Sales/Sales resources effectively and at appropriate times to move opportunities forward and to maintain Customer satisfaction
  • Lead Account Strategy and Planning motions with cross-functional team to align Customer business imperatives with Equifax solutions
  • Prepare & conduct periodic Customer business reviews
  • Manage contracting and contract compliance
  • Drive strong pipeline development and sales execution
  • Coach the sales team on pipeline opportunities and driving incremental opportunities

What experience you need

  • Knowledge of customer success processes, including best practices in cross-sell and up-sell motions
  • Deep understanding of market segments and market data trends
  • Strategic account planning discipline
  • Knowledge of Gainsight preferred

What could set you apart

  • Minimum 7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role, with at least three in a managerial role
  • Bachelor's degree in related discipline or equivalent experience
  • Experience promoting value through the customer experience and leading a team
  • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
  • Bias for action
  • Experience working with cross-functional teams
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to establish milestones and keep all team members on task; strong project management skills
  • Self-driven and proactive

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference

Primary Location:

USA-Georgia-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time

  • VP, Customer Success

    6 days ago

    Atlanta, United States Florence Full time

    What We Do: Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we'll double the pace at which new medicines get to...

  • VP, Customer Success

    Found in: beBee jobs US - 7 days ago

    Atlanta, Georgia, United States Equifax Inc. Full time

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The CSM Leader role is a client-facing, sales leadership role responsible for leading the Customer Success team focused on Revenue generation,...

  • Customer Success Manager

    2 weeks ago

    Atlanta, United States Enumerate Full time

    Job Description Job Description Enumerate is looking for a Customer Success Manager to grow with our team! Our Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customer’s behalf. Your enthusiasm, focus on people, and need for challenging, yet rewarding work...

  • VP of Manufacturing

    3 weeks ago

    Atlanta, United States JRG Partners Full time

    Job DescriptionJob DescriptionJob Title: VP of ManufacturingCompany Overview:Our client is a prominent player in the aerospace manufacturing industry, known for its commitment to excellence, innovation, and quality. We specialize in designing and producing cutting-edge aerospace solutions that push the boundaries of technology and redefine industry...

  • VP Customer Relationships

    2 weeks ago

    Atlanta, United States Masabi Full time

    VP Customer Relationships - Rewarding Work Strong leadership and teamwork mindset required Experience collaborating with executive leadership teams Experience building and mentoring high-performing teams Experience in relationship management and business development Track record of meeting revenue targets Experience negotiating complex contracts in transit...

  • Customer Success Manager

    Found in: Appcast US C2 - 3 days ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    Customer Success Manager Customer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customersAs a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be...

  • Customer Success Manager

    2 weeks ago

    Atlanta, United States AlgoSec Full time

    AlgoSec is looking for an experienced Customer Success Manager for the Americas. Our Customer Success Manager will partner closely with customers to determine their business needs and challenges to ensure AlgoSec products are deployed successfully and are driving business value. This role is part consultant, project manager and product specialist, focusing...

  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    Customer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...

  • Customer Success Manager

    7 days ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    Customer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...

  • Customer Success Manager

    Found in: Appcast US C2 - 1 week ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    Customer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...

  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Atlanta, United States MintLeads Full time

    Role SummaryAs a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories which will help drive our continued growth and help win new business! You will work...

  • Customer Success Manager

    2 weeks ago

    Atlanta, United States MintLeads Full time

    Role SummaryAs a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories which will help drive our continued growth and help win new business! You will work...

  • Customer Success Manager

    2 weeks ago

    Atlanta, United States Get Covered Inc. Full time

    Job DescriptionJob DescriptionPosition SummaryThe Customer Success Manager (CSM) is responsible for ensuring the ongoing satisfaction and success of the company's clients. This role involves managing relationships with customers, understanding their needs, and ensuring that the product or service continually meets and exceeds their expectations.Key...

  • Customer Success Manager

    2 weeks ago

    Atlanta, United States Kaleris Company Full time

    We’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visible and...

  • Customer Success Specialist

    2 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob Description     Customer Success Field SpecialistFull Time with BenefitsSalary Range - $50k - $55k + quarterly commission payoutsHiring in these areas: Atlanta, GA (metro area – hybrid)Portland, OR (hybrid) Florida (fully remote in FL)Calling all POS & Payments Inside Sales Rockstars!Position Description OverviewGet ready to ignite...

  • Customer Success Manager

    2 weeks ago

    Atlanta, United States Kaleris Full time

    Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...

  • Customer Success Manager

    2 days ago

    Atlanta, United States Revel Systems Full time

    Job DescriptionJob DescriptionCompany Overview:Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, sales...

  • Customer Success Manager

    Found in: Appcast US C2 - 2 weeks ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ employees.Profitable from day one, we’ve succeeded with a focused team that prioritizes...

  • Customer Success Manager

    2 weeks ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ employees.Profitable from day one, we’ve succeeded with a focused team that prioritizes...

  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ employees.Profitable from day one, we’ve succeeded with a focused team that prioritizes...